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13345

June 27th, 2004 14:00

Dimension 2400 motherboard

I have had it with Dells' motherboard in their Dimension 2400. They send it with the Intel 845GVchipset and represent it as supporting 333mhz memory. According to Intel's own information this mobo/chipset will not support that. I just got an exchange made on a CPU. The first one was not quite 6 months old and was good for nothing except emailing and word processing at a snails pace. After getting Norton SystemWorks anti-virus and finding I had 152 registry errors and 60+ shortcut errors, I was very concerned. Then it got so I could not defrag the harddrive. I called tech and thru much run around we wound up wiping XP home and reloading it. After 20 hrs I had a computer that was trying its best to self-destruct. Anyway, I did get an exchange made after talking to how many people and putting in countless hrs on the phone and being run around the whole Dell company. This CPU  is roughly 10 days old, making noises, has the 845GV chipset, 512MB memory and I did get an upgrade to a 2.66 processor. After talking to 3 local computer builders, I find none of them even sell this chipset and say it is junk. The Intel 848P is roughly $10 more----they were guessing---and supports memory speed without any problems and has integrated ethernet and not just an LAN interface, plus many other features that would make this a much better system. Why does Dell cost cut to this extreme? If I had cable or a T-1 line it probably would be good but since I don't, this computer is almost useless to me. I was misrepresented from the start by the salesman and overcharged $80 on memory, which I never got back, and feel violated. Can someone tell me why Dell chooses to use the 845GV chipset instead of the 848P besides it may save them $10 a unit and Intel probably wants to get rid of them with the introduction of their new chipsets and processors. Can I trust Dell to represent their product correctly? I have taken it upon myself to have a much better knowledge base of computers than 6 months ago with my initial 2400 purchase. By the way we have a 4 yr. old Dimension with Windows 98SE on it and 498mhz processor and it outperforms this even though it needs worked on. It came with an 800 series chipset in Jan. 2000!! I'm afraid Dell has lost a customer with me. AMD mobo's are half the price and more advanced than Intel's. Hewlett Packard here I come.

1.9K Posts

June 27th, 2004 15:00

I do believe you'd win an award for the most pitiful, sorrowful, miserable, whining post I've seen on this forum or any other in quite some time.  To read your missive, your life is pretty much over so perhaps you should just stay in bed.

The Dimension 2400 does indeed support 333mhz DDR when using a P4 CPU with the 533mhz external clock/FSB.

Secondly, if your "3 local computer builders" opinions meant so much, why did you even look at the Dell in the first place? Thirdly, when you DID buy the Dell, you bought the ENTRY LEVEL Dell, not a Dimension 4600, 8300, or an XPS.

This is the equivalent of buying hamburger and crying because it isn't filet mignon.

Grow up, please.  Take responsibility for both your ignorance and bad choices.  Learn. Make better choices next time. It's not *always* someone else's fault ....

I can only imagine the poor help desk person who had to listen to your weeping....

 

Message Edited by NVRambo on 06-27-2004 11:29 AM

85 Posts

June 28th, 2004 03:00

Rambo is correct on the speed specs. It will run at 333 MHZ with a Pentium 4 processor but not the Celeron processor.

Jesse

10 Posts

June 28th, 2004 11:00

It is so interesting that some of you buy into Dell's information without question! I did my homework even deeper and am correct when I say the 845GV chipset does not support 333mhz memory. True Dell says it does and I even found one site that was supposedly Intel's but turned out to be a wholesaler of parts that says it does. As mentioned call the tech support case manager at his extension and leave a voicemail. He will get back to you and tell you just what I am saying. I agree I have a cheap computer and shouldn't expect expensive computer results. It's the misrepresentation that bothers me and being done a sales job on. I have no idea why the salesman didn't tell me to go for the 4600 or even the 8300 at the time. I understood it to be their job to build a computer to suit your needs. I called one of the three computer builders to confirm my statements and he said what I stated is true. About $10 more on a chipset and the 2400 would be twice the machine! He also mentioned Dell is hard to upgrade/work on since they connect things differently than most and leave very little room to do anything as far as mobo's. I am not voiding my warranty by trying it anyway. I was smart enough to buy a three yr warranty so when this one pukes---and it will---maybe there will be a replacement with a better set-up. i wouldn't count on it though. I will live with a machine that can email and do one action while i go get a can of pop waiting on it to load the page. As for Rambo, I expected more, but now understand. He doesn't answer questions only comments and runs people down evidently. I have to assume that from his one and only reply. I wonder if he actually works for Dell?? Anyone who has tried to deal with them and isn't frustrated and mentions the poor help dept employee surely has too.

10 Posts

June 28th, 2004 12:00

One other thing Mr. Rambo. If you don't work for Dell how did you come up with the website so fast? That by the way sends you back to the Dell Support page on dell.com!! Interesting, very interesting. Does Dell pay you well to support their products in this forum? Thanks for your input, it just turns me off even more to Dell!!

85 Posts

June 28th, 2004 15:00

You’re the one that says you shouldn't believe everything Dell says but yet you believe what a manager tells you. Does that make sense? So a manager is never wrong but yet a regular worker is. Sounds to me you believe in a class society. You get what you pay for and that is not Dell that is anywhere you go. I have a car that I hate with a passion and I think it is junk but at the same time I don't blame it. I blame myself because its a cheap car and that I knew that when I bought it.

There are good techs out there and there are lousy techs out there. There are good customer service agents and there are bad customer service agents out there. This can be found in all companies and not just Dell. When you ask for opinion, which is what you get. There is many people out there that will give you their opinion and not fact. If you was in the navy, you would know to only believe 1% of what you hear but you don't know what 1% to believe. Some will even just wing it and tell you what they think you want to know to get you off the phone. To be reliable, you need to show documentation.

Going by the tone of all your posts including the first one, it sounds like you won't accept anything except what you believe. Besides its not ethical for a person to talk down about their company's product (even if they are telling the truth about the product) and considering the person being a manager (assuming that he is), he would know that. Either he is not a manager but claims he is, he talked down about the product when he shouldn't or you gave him the impression you wasn't going to accept any other answer and needed to get you off the phone so he told you what you wanted to hear.

Even if we buy into your argument that Dell failed to please you with the speed of the memory, whose fault is it that bought the system. It is the cheapest on the lot designed for someone that can't afford a better system. When you design a system based on money, you will get less quality. That is not the fault of the company but the purchaser because the buyer has a choice.

If your statement is true about it being false about the speed, you still can't blame Dell. Look at every monitor out there and measure the screen. You will find out that the size of the screen is not the size they claim. A 17 inch monitor will be 15 to 16 and a half inch screen (depending on the monitor). Same thing for all sizes of monitor. Buy a bag of chips and find half of it empty. How about the mail that you get from car dealerships that say your pre-approved for a car loan. When you apply they tell you your not approved. What does pre-approved mean then? Did I give enough examples or you need more.

Jesse

1.9K Posts

June 28th, 2004 17:00

Since the OP's original post, I had opportunity to once again verify PC2700/333mhz support in the Dimension 2400 - beyond the tech specs. page on this support site.

The system was a Dim2400 with a P4 2.8GHz/533mhz CPU and 512mb of PC2700.

BIOS indeed shows (under memory information) 512mb, 333mhz, in single-channel mode (as the 2400 does not support dual-channel.)

Case closed. It took me longer to find the system setup support page than to figure out the OP is his own worst enemy.
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