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4431
July 25th, 2012 16:00
Drivers for Dimension B110
I downloaded Sp3 for XP and now I get the blue screen of death with anything plugged into the USB ports. If I use a PS2 mouse and keyboard I can boot, then if I try to plug in a USB device I get the blue screen. I think I need the USB drivers, do I need the controller drivers also? And, how do I know which drivers I need? Thanks
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DELL-Satya P
803 Posts
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July 25th, 2012 16:00
If the above mentioned steps do not work, open Device Manager and expand Universal Serial Bus Controllers and uninstall all USB root hubs and restart the system. (Right click on My computer - Properties - Hardware - Device Manager)
DELL-Satya P
803 Posts
0
July 25th, 2012 16:00
Hi mosesmom,
Welcome to the Community.
Please install the Chipset drivers using this link:
www.dell.com/.../DriverFileFormats
Check if the same USB device works fine on a different system.
Kindly reply with the results.
mosesmom
3 Posts
0
July 25th, 2012 16:00
Thank you. I will try both.It is for a friend, so I will let you know when I can get to that computer.
mosesmom
3 Posts
0
July 29th, 2012 20:00
Well I finally got to my friend's computer and brought it home. Thank you so much for the information. I downloaded the file, and installed the drivers and now, no more blue screen. Great help. Thanks!!!
DELL-Satya P
803 Posts
0
July 31st, 2012 07:00
Hi mosesmom,
Thank you for confirming that the steps resolved the issue.