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4640
March 2nd, 2014 07:00
Drivers for Video will not install correctly
I have a Dell XPS8500 with an integrated AMD Radeon HD 7570 video card.
I could not adjust my screen resolution to accommodate a wide screen monitor nor set it up for dual monitors. I was told the video should be able to support this and maybe my drivers needed to be updated.
I went to the download center for my service tag number, downloaded the recommended driver and installed it. Now after Windows boots up, the screen goes blank and I can only see the cursor.
I can start it in safe mode and it displays like it has been.
I've ran the Dell diagnostics and the whole computer gets a clean bill of health, but when I run the video specific diagnostic it indicates that the drivers are not installed or not installed correctly.
Mary G
6 Operator
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20.1K Posts
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March 2nd, 2014 09:00
Rollback to the previous drivers. Even with a tag number,you need to verify the drivers for your current configuration. The other drivers were working before, so reinstall them. Using Dual monitors has a lot to do with the monitors you are using--they need to have the correct matching video ports. Read--
http://windows.microsoft.com/en-US/windows-8/how-connect-multiple-monitors
DavidVZ
2 Posts
0
March 2nd, 2014 10:00
I think the previous driver was the "Generic PNP" driver. Even though it was working, after a fashion. What started this is that I am working on a graphic layout project where I need to view the project in correct proportions and the previous driver would not support the wide screen monitor. Because of that every thing was displayed short and fat. That's the problem I was initially trying to solve. I did verify what video I had before I downloaded the driver, there were two options, so I knew what option my system required.
If I need to I will roll the driver back and purchase a non-integrated video card and take that approach. How do I roll it back to the "Generic PNP" drive?
And thanks for your response, I appreciate it.
eternalozzie
254 Posts
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March 3rd, 2014 12:00