Hi everyone!

Can someone please, pretty, pretty please help me?!!

My problem is, I bought a Bernina Artista180E sewing/embroidery machine that works with WindowsXP and when I try to connect my computer to my Bernina, I get an error message that says "Serial port is engaged." I know we have the cable plugged in to the serial port right because there is only one way to plug it in! We plugged something else into the serial port just to see if it was working and it is. Our computer is on com3 and I am supposed to use com2 with the software (CPS V-4 and Artlink) that came with my Bernina. We have even tried to use another port but it didn't work. We have also disabled MIDI. Can someone please solve this mystery?!!! I would be FOREVER grateful!

Thank you for taking the time to read this. Thanks in advance for any help I may get.

Dee