Fan Failure

Have had same problem w/ my Dimension 8200 and previous fan failure as described in other posts. Spent over an hour on phone w/ support, customer service, spare parts, etc. and got no where. Two weeks ago I ordered the power supply unit no problem no questions asked. Today is a total different story.

Had same "Recent fan failure" error message. Reset it each time. Replaced the power supply unit (first of two fans on this PC). Problem returned. So only one fan left to replace. Have reset error message from the log each time I restart (a lot lately). Now I am attempting to replace the CPU fan in hopes that will remedy the problem.

So today, after talking to 5 Dell people they wont sell the part to me because the PC is out of warranty and the parts they do have are for those in warranty only. Have told me to contact an approved 3rd party vendor. They are Fox [sp?] Micro at 972-690-1590. Ordered the part today 11/28 so we'll see what happens.:smileyindifferent:

Dell did a  c r a p p y  job of getting my call routed correctly and then telling me to call a specific number. Hello FU   Dumbasses!, thats where I called before you started bouncing me from person to person. And when I Got spare parts the first time and they say they  dont order those parts. HUH? The what is spare parts for?

Message Edited by j3mmr71 on 11-28-2005 06:14 PM

Update to my previous post:

I called this Fox Micro Intl. on Monday 11/28.

So when I call some guy name Kevin answers the phone. I tell him I am looking for a CPU/chassis fan for a Dell Dimension 8200 and was referred to this company by Dell as an approved 3rd party vendor for parts. Asking if he has this part in stock he confirms he does and they cost $59 each.

"Fine." was my reply, I needed a replacement quickly so I agreed and only because Dell would sell the part; mine was out of warranty and they only had parts for those in warranty.

 "OK Lets go ahead and place an order" I instructed him. So he takes all my info [name, shipping address, email, credit card] then asks how I want to receive it. "Send it UPS ground" which should of got it to me no later than Friday; mind you this order was placed Monday and even going out Tuesday would have put it in my hands on Friday or Monday, the 4-5 days he told me I would recieve it in.

So I waited for email confirmation. Never got that; checked email daily multiple times too. Watched my credit card but never saw the charge appear on my statement. So after 4 DAY's of waiting for some sign of my order to have been processed, shipped or otherwise seen some status report I called to get that status report. Finally after 3 seperate calls [annoying phone system and recording] I get someone on the phone. Well they bounce me to a sales person who cant find the order. I explain to her that I placed the order with Kevin on Monday, gave him all my info for buyer, shipping address, email and credit card but before I know it she bounces me to hold while in mid-sentence.

Guess who answers? Kevin. I ask him about the status of my order and he cant find it. HE CANT FIND AN ORDER! And he doesn't remember speaking with me or doing the order! :smileymad:

I explain that I spoke to him; giving him the time of my call, the part I ordered, my name (forwards and backwards and spelled out) and he still cant find it. So this whole time, at least 5 minutes, I can hear papers being shuffled in the background and still nothing. At this point I am a little upset at having placed an order and giving him my credit card info and this orde being 'lost'. Well all of sudden "I found a Quotation but not an order". Now this is B S.

Why would a person provide a shipping address and name plus give you a credit card to charge for a part, just to get a quotation. This is what I told him quite nicely. No response. So I tell hime I did not at any time say I WANT A QUOTE, and I only provide a credit card when I intend to make or authorize a purchase; as in this case. He repeats that he only has a quote. Enough is enough! I ask for his supervisor. I am the supervisor, I am also the owner. HAHAHAHA! :smileyindifferent: Really. "YEP!"

At this point I almost fell out of my chair in laughter. What a joke! This is the guy running the business? Fed up with the lack of understanding on his part that "PLACE AN ORDER" means "PLACE AN ORDER AND NOT GIVE ME A QUOTE" nor could he even say sorry I misunderstood you or sorry I made a mistake and did not do what you asked, I told him that if this is the way he ran his business I did not need his overpriced part and would find it through another vendor. Then I told him that I would happily be posting those same comments on the net for everyone to see and letting Dell know. AND HE DIDNT CARE! OMG! So based on that response I say "Goodbye" and terminate the call.

So if you want to use this supplier for your Dell parts you can I just thought I let the buyer/s beware of who they are dealing with. They gave me no respect, failed to understand what they customer was asking for, and had no intention on accepting at least any fault in the screwup. Anothe fine example of "The customer is always right" being thrown out the window in the pooring rain and dragged through the mud by the local mud-dogs.

Sorry if a rambled on to get this down. I got a little worked up thinking about it, again.

Have a good one! And good luck if you have a Dell w/ no warrantly and are referred to this 'Approved 3rd party parts vendor'.