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September 30th, 2003 11:00

Floppy Drive freezes computer

I just upgraded my Dell XPS T 450 ( old system) from win 98 to win 2000. Everything was fine, but I was not happy with my sound as I was having TBS Montego 1 card and Dell did not have any w2k driver for that, although win2k installed a native driver for that. When I searched dell forum I found ref. to http://www.vortexofsound.com/drivers/drv_v1wdm.htm which I followed step by step and worked fine. I got my sound driver installed and working. But I got a yellow exclamation mark in the device manager next to game port. I tried reinstalling the driver for that, but that did not work, but this doesn't bother me, as I am not going to use my game port. But a new thing happend, whenever I access my floppy drive from windows, my computer freezes, I can't even do ctrl+Alt+Del or switch off the power, only thing is reset the machine and start again. 1) Tried with different floppy, same problem 2) In device manager, floppy drive and floppy drive controller says this device is working fine 3) When I go to command prompt from windows and try accessing floppy drive, same problem 4) restarted machine and verified in set up, my A drive is 3.5" floppy drive 5) Windows explorer and my computer can see A: drive, but when accessed freezes 6) when computer freezes while trying to read floppy, the floppy LCD is on all the time 6) rebooted and tried to go in dos mode before windows starts, I can access A: with no problem, and read the file from there.
So its windows 2k which can't access floppy drive, although it can see it. I was 100% sure that before I installed sound card driver, it was working as I backed up some data in my foppy.  Questions:
1) What else can I try ?
2) Can it be my sound card driver I updated from http://www.vortexofsound.com/drivers/drv_v1wdm.htm ?
3) Can it be because game port is not working ?
4) Is my floppy drive is bad, I don't think so as I can access it while booted in DOS

Please Help.

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641 Posts

September 30th, 2003 12:00

makunag,

Thank you for using the Dell Community Forum.

Go into the control panel to the system icon. Once you have the system properties window up go to the hardware tab and click the device manager button then click the plus sign next to FLOPPY DISK DRIVE & FLOPPY DISK DRIVE CONTROLLER heading and remove the items listed here right click one and choose remove or un-install removing each listed item one at a time from the system till the heading disappears ( Items under this heading will be attached to the box ( previously with a plus sign now with a minus sign ). If prompted to restart choose no. Once all items have been removed from this heading the heading will disappear. Close all open windows and perform a normal shutdown of the system. Leave the system off for ten seconds then reboot. Let the system detect and reinstall the device. Test device and report results.

7 Posts

September 30th, 2003 20:00

Well, tried uninstalling and reinstalling exactly as you described. Did not work. Tried again by unistalling floppy driver, controller as well as game port which has exclamation mark, same problem. My computer finds and reinstall floppy drive and floppy disk controller but when ever try access floppy drive, it freezes same as earlier. Please Help..

7 Posts

September 30th, 2003 22:00

fyi, I just ran Dell Diagnostic Floppy Drive Test using dell diagnostic disk on my machine, and all the test passed for floppy drive. After this I exited to ms dos mode and I am able to access floppy disk. But when I go to windows 2000 and try to access floppy, same problem. It hangs and the LCD of floppy drive is continuously on. Do u think I need to open my computer and check all floppy drive connections ?

1.1K Posts

September 30th, 2003 22:00

makunag,

As the drive works in DOS and passes all diagnostics the problem is not the drive. Sounds to me like you are going to need to format and reinstall windows to clear this problem.

159 Posts

October 1st, 2003 10:00

do you have norton anti-virus? it might be the problem causing your system to lockup whenever you access your FDD. your anti-virus will check your drive for any virus.
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