HP PhotoSmart S20 scanner

Question

I purchased a HP PhotoSmart S20 scanner several years ago and have used it to scan several thousand slides on my ME Dell.  I bought a XP dell about a year ago and just loaded the HP S20 software.  The scanner will not connect with the XP system.  I downloaded HP S20 software from HP on the internet but the system will still not connect.  The message is 'No connection'  the USB driver for this device is not connected.  I look at the device manager and sure enough theres the yellow '!'.  I've tried every wat I know of to find the driver but to no avail.  (India was no help).  HP wants to charge me to tell me where the driver is.  Does anybody know where the driver resides.  I had this problem with my HP flat bed scanner and had to pay HP $50 to tell me to look in the Dell resource CD (took about 20 sec).  I've tried to look in the dell Resource CD but found nothing.  Please help! Ade Tracy

DELL-Chris M · Answer

ade_tracy,

Welcome to the Dell Community Forum (DCF).

* Disconnect the scanner from the system
* Click Start- (Settings)- Control Panel
* Look to the left. If listed, click "Switch to Classic View"
* Double-click the Add or Remove Programs icon
* Look to the left. If listed, click the Change or Remove Programs button. A listing of all installed programs should be available
* Select all HP scanner applications/drivers you want removed and then click the Change/Remove button
* The InstallShield Wizard dialog box, select the Remove check box
* Click Next
* If you get a window for "Remove Share Component", click "Yes to All"
* If you get a window for "Remove Share File", click "Yes to All"
* Click Yes
* When finished, close all boxes
* Go to www.HP.com
* Select 'Home & Home Office.'
* Type 'S20 ps804en.exe' into the top Search field [press the ENTER key]
* Click HP Photosmart s20 photo scanner
* Select 'Download drivers & software' from this screen.
* Select 'Microsoft Windows XP.'
* Select 'PhotoSmart Scanner (SCSI) and S20/S20xi Photo Scanner (USB) Software.'
* Click 'Download now' to being downloading ps804en.exe
* Click Save
* Click Desktop
* Click Save
* When done, double-click the downloaded file
* A Windows-based message will appear during installation that recommends stopping installation because the HP Photosmart software has not passed Windows Logo testing
* Ignore this and click 'Continue Anyway'
* Follow the prompts to finish loading the software
* Click Start- Shutdown- Restart- OK or Click Start- Turn Off Computer- Restart
* Reconnect the powered on scanner

ade_tracy · Answer

I did everything you said and still nada.  I checked the device manager and it says the device is working properly and indicates it has a driver (contriery to what I said in the original thread).  When I open the software I imediately get no connection.  The cable and port is the same as I used for the printer and it worked OK.

fireberd · Answer

Here is the link to the HP support site and the Windows XP drivers. If you don't have all of the HP software for XP, suggest you download and install that. http://h10025.www1.hp.com/ewfrf/wc/softwareList?product=59968&lc=en&cc=us&dlc=en&dest_page=softwareCategory&tool=softwareCategory&os=228

The older Win9x/Me drivers are incompatible with Windows XP and should not be installed (if they will install) as they can corrupt Windows XP files and that will require a Windows XP "repair" or even a reinstall to correct.

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