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Have a Inspiron 3646 that starts with the Green Screen
I have a Inspiron 3646 (mother's computer) that will not boot up. It goes to the green screen where it says that the PC did not start correctly. I have clicked on every option that is available and nothing will work. No system recovery, nothing. It will not even boot up in Safe Mode. Anyone else ever have this problem? Any help would be appreciated.
DELL-Akshatha M
2 Intern
2 Intern
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1.2K Posts
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June 15th, 2016 04:00
Hi TENMAN321,
Thank you for writing to Dell Community Forum.
Please try to run the on-board Dell diagnostics and capture any error codes or messages you might receive.
You can follow the instructions on the below link:
http://dell.to/1UbViOw
Please private message us the service tag of the system along with your email id (Note: please don't mention the service tag or email id on the public forum as it contains your personal information).
Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell
tenman321
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June 15th, 2016 16:00
I tried to hit F12 to do the diagnostics but it just keeps going to the green screen for automatic repair. It won't let me do anything. It won't boot up in safe mode, I have tried all the advanced options like system recovery and even the just continue to Windows 10 and it keeps going back to the green screen of automatic repair.
DELL-Akshatha M
2 Intern
2 Intern
•
1.2K Posts
0
June 16th, 2016 10:00
Hi TENMAN321,
I have responded to you in the private message.