Have to push start button again and again!

Question

Hello! I have a problem with my new Dell 9150. When I push the start button the fans starts and some numbers in the front panel light up - But then shuts down and reboot after 3 seconds. This keeps happening until I push the button again. Sometimes I have to push it several times to get the computer to start!   I also tried to install a game of 3 cd:s. The CD drive stops reading after a while when reading disc 2 or 3. I made copies with new Verbatim discs 52x CD-R and still the same problem. DVD movies seems to work allthough I have not tried to watch a hole movie. (Burning is also ok!)   Can anyone give me a good advice of what to do.   I shut off Norton AntiVirus when I try to install the game! (Doom3)   Br/Marcus     BIOS: Dell Inc. A02, 2005-10-28 OS: Microsoft Windows XP Professional Hardrive: SAMSUNG HD160JJ/P CD: HL-DT-ST DVD+-RW GWA4164B Driver: c:\windows\system32\drivers\cdrom.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 48,38 kB (49 536 byte), 2004-08-04 00:59) Message Edited by Scalpel2000 on 12-09-2005 11:20 AM Message Edited by Scalpel2000 on 12-09-2005 11:28 AM

speedstep · Answer

Sounds like a hardware problem. I would get support to check this. Doom3 freezes when installing with many antivirus. Boot Safe mode and login as administrator to install.

ajschwab2004 · Answer

Well has a Tech told me once format your HD if you still have the problem then its hardware.

msil217 · Answer

Sounds like a cold solder joint on the motherboard, but I could be wrong. Get it fixed/replaced ASAP!!!! :)

RoHe · Answer

Since this is a new system, contact Dell Tech Support for assistance. If you're within the first 21 days from Dell's invoice date (not the date you received the PC), tell them to take it back and give you a new one. You'll have to be politely insistent to get them to honor the 21-day satisfaction guarantee. Once you pass the 21 days, you're stuck with the system and will have to trouble shoot the problems so act quickly.

Ron

Scalpel2000 · Answer

Hello! If I push the keyboard-shift-button while inserting the second and the third disc - Then I'm able to install the game...   Concearning the strange start behavior - I have tried to change to another wall socket but no sucess!   I have also noticed that as long as the computer is warm it starts without problem - But if I leave it for a couple of hours then it's much more difficult...!   Seems that I have to make a phone call to Dell...   Br/Marcus

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