Help! Restore PC

Question

Hey, I recently bought a Dell xps 8500, and as soon as I got it I started having issues. My computer will randomly shut down and say unexpected_kernal_mode_trap. I was on the phone will dell support for hours trying to fix this and eventually they said it was probably faulty RAM and sent me new ones. after installing them I still had this issue, so they said the next thing to do was to reinstall my windows 8 to factory settings. I followed the steps and when I try it says 'sorry there was a problem resetting your pc' if anyone knows how to fix this it would be much appreciated.

DELL-Rajath N · Answer

Hi kclifton,

It can be annoying when you receive an error message while trying to restore the system to factory defaults. Please follow the steps provided in the link below, to restore the system with Windows 8 to factory defaults:
http://dell.to/XyKWca

Please let me know if you need further assistance.

kclifton · Answer

Thanks for the reply, it worked my computer is back to factory default, however, I am still getting the 'unexpected_kernal_mode_trap' error and my computer restarts. So I have replaced the ram and reformatted my pc and updated the drivers and it's still happening every 10 min or so. Im getting close to sending this back to dell as I haven't been able to really use my pc.

DELL-Rajath N · Answer

Hi kclifton,

Thank you for your reply and apologize for the inconvenience caused. I suggest you to load the BIOS defaults and check if it fixes the issue. Please follow the steps provided below to load the defaults:

1. Restart the computer and start tapping the F2 at the Dell logo.
2. On the BIOS screen, press F9 to load Defaults.
3. Press F10 to Save and Exit.

Please let me know about your findings.

kclifton · Answer

Now it won't even go to the desktop, after the dell logo, the same error pops up for two seconds then it takes me to automatic repair where I have to either refresh or reset my pc. And I've done that already and it didlnt work either.

kclifton · Answer

And both the refresh and reset my pc options are not working either. They are saying the drive where windows is is locked and for reset it's saying a required drive partition is missing. And to correct my last comment it is not the same error, but I can't tell you what it is because it flashes too fast

kclifton · Answer

Unfortunately that did not work either

DELL-Rajath N · Answer

Hi kclifton,

Thank you for your reply and apologize for the inconvenience caused. I suggest you to load the BIOS defaults and check if it fixes the issue. Please follow the steps provided below to load the defaults:

1. Restart the computer and start tapping the F2 at the Dell logo.
2. On the BIOS screen, press F9 to load Defaults.
3. Press F10 to Save and Exit.

Please let me know about your findings.

kclifton · Answer

All it said was all tests passed. I have not been able to use this pc sincd I bought it. Will sell just not replace it with a working modle? This is ridiculous..

DELL-Rajath N · Answer

Hi kclifton,

Thank you for your reply and apologize for the inconvenience caused. I suggest you to load the BIOS defaults and check if it fixes the issue. Please follow the steps provided below to load the defaults:

1. Restart the computer and start tapping the F2 at the Dell logo.
2. On the BIOS screen, press F9 to load Defaults.
3. Press F10 to Save and Exit.

Please let me know about your findings.

Locked Topics – Desktops General

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