Horrible Customer Support

I'm sorry but the answer is no. I chatted with one last night and because I'm from Canada he told me he would give me a link to chat with a person who could help me. I clicked on the link he gave me but it looped me back to him lol. When he saw this, he disconnected from the chat.

Just a bunch of incompetent people working there. No qualifications. Most of the people working there must have no education at all.

The Vostro 430 has four memory slots =
Black Dimm 2, Blue Dimm 4, Black Dimm 1, Blue Dimm 3

It uses both DDR3-1066 PC3-8500 and DDR3-1333 PC3-10600, but all must match. The maximum memory is 16GB. Look at your invoice and tell me what memory shipped. Then tell me what you ordered.

Below are the Dell validated memory sticks =
9V62Y 4GB, 1333, 512X64, 8, 240, 2RX8
P382H 4GB, 1333, 512X64, 8, 240, 2RX8
G8NT0 2GB, 1333, 128X64, 8, 240, 1RX8
P223C 2GB, 1333, 128X64, 8, 240, 2RX8
1N7HK 2GB, 1333, 128X64, 8, 240, 1RX8
TW149 1GB, 1333, 128X64, 8, 240, 1RX8
N852H 4GB, 1066, 512X64, 8, 240, 2RX8
Y996D 2GB, 1066, 256X64, 8, 240, 2RX8
F680F 1GB, 1066, 128X64, 8, 240, 1RX8

DElls Website for my service tag only showed ONE (1) memory upgrade card available when I placed the order.  A6993648, SNPYG410C/2G.  No where did it say that I needed to install them in pairs or that There was an option to buy a larger card. I ordered the card, Order #. I received the card and tried to install.  The card would not fit.  The slot in the bottom of the card was in the wrong place.  I tried to contact someone on DELL CHat, they said that I needed to talk to Tech.  I emailed Tech, they responded with a link or telephone # that I need to call.  I tried the link, it was chat again, chat siad that I needed to talke to TECH.  So I Just called.  Once I started counting, I talked to 10 different people about this issue.  So I talked to atleast 12 in a 2-1/2 hour period.  I would talk to TECH, I would explain the problem.  Then I would say that I want to return this one and get the correct thing.  They would say this is TECH, we cant authorize a return, you need to talk to SALES.  After that statement was made, they would no longer try to help, they would just transfer me to SALES.  Then talking to SALES, after I explained this again.  They would say, you need to talke to Customer Service and transfer me.  This went on for 2-1/2 hours.  A few times they put me on hold for about 5 minutes, I know they was wanting me to hang up.  I DID NOT.  One TECH guy told me that since the computer was no longer in a Service Agreement, DELL can not help me.  I got some what mad.  Another person told me that I need to hire a technician to come out and tell me why a NEW DELL part wouldnt fit my computer.  To make matters worse, I couldnt hardly understand any of the FOREIGN Dell employees.  When one time I did get to speak to who I thought was an American Tech guy, I thought great, Im getting someplace, then he transferred me to SALES.  I would even ask to speak to management, Id get transferred to another department

FINALLY, I talked to a young girl named MARY.  She did not give up until she discovered the problem.  She said my Vostro 430 was a DDR3-SDRAM and the card was for a DDR2.  She said that the DELL website was wrong in saying that this was the correct memory card for my PC.  BUT, she said that Dell no longer sells a memory upgrade for my VOSTRO 430.  I commended her on telling me the truth, but I wasnt happy that DELL didnt have a part for my Dell PC.

I have since went to Crucial.com and ordered 2)4gb memory cards.  I had to pay more for the cards.  But I learned more from them and MARY that I did from the 2-1/2 hour telephone call I had with TECH, SALES & Customer Service.  

To make matters worse, When I ordered the memory cards, I also ordered a new PC to replace an older DELL.  but after this inceident, I wish I had not.  DELL DOES NOT CARE ABOUT ITS CUSTOMERS, I work retail, customer service is #1 if you want to stay in business.

Kenny S

I agree, the website was wrong. The online Vostro 430 Tech Sheet on the other hand is correct in showing DDR3. Go to page 5. Which reflects the memory data I earlier provided. So there were many failures on the Dell side of things. Customer Service should give you a credit return on that memory chip.