I just purchased a Dell XPS 8300 and am trying to use my Klipsch Promedia 4.1 speakers with the integrated Realtek ALC887 sound system. I have the green plug plugged into the green port (front speakers out) and the purple plug plugged into the black port (rear speakers out). When I open the Realtek HD Audio Manger from the Control Panel I am presented with Stereo, Quadrophonic, 5.1 speaker and 7.1 speaker configurations. There is no 4.1 choice. The Klipsch speakers are a 4.1 system, however. No matter which configuration I select I do not get any subwoofer sound. Suggestions?
I've got the same Klipsch set but am not using the rear speakers. I simply have the green plug plugged into the front L/R line-out jack and the sub is working fine.
Thank you for your reply!
I have both plugs plugged in. I do have the green plug plugged in to the front L/R line out jack and get sound from the front speakers but get no sound from the subwoofer. Any suggestions?
I have also just purchased the dell xps 8300 with integrated realtek speakers with the same 4.1 Klipsch set. The L/R speakers work but not the subwoofer and they work on my old computer fine. I ran the test on this computer and it didn't respond. I called dell about it and they ran all sorts of tests and downloaded and deleted drivers with no sucesss. i was told to contact klipsch at 1 800 554 7724. They are open between 8am-5pm but I don't know what time-zone they are in. I'm going to call Klipsch tomorrow and see what they say. If I hear anything I'll give y'all an update.
One of the problems, 4.1 is not supported in most recent/new sound systems. It has been dropped in favor of 5.1. I've seen reports of users configuring the PC for 5.1 and getting the 4.1 systems to work somewhat, but I don't recall anyone posting about getting to work 100% correct.
Dell forum member since 2002
Dell Inspiron 15 - 5577 Laptop
Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU
Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.
Dell S2719dgf Monitor
Member of Nashville based R.O.P.E.
Welcome back to the Dell forums. Did you try the tone test as I suggested above? If that does not work, I suspect a bad sub. Do you have another PC you can try? Even a laptop should work.
my rear speakers are not working... for 4.1 speakers...
I have no clue where to plug in the second jack that comes from the woofer.. any suggestions?
What is the model of your speakers, and the model of your desktop, and your operating system?