Hi farhan44,

I would like you to check the functionality of optical drive in BIOS.

To enter BIOS, please restart the computer by tapping F2 key at Dell logo.

Check if the optical drive is ejecting in BIOS and post the results.

Also run Dell 32 Bit Dell Diagnostics on Optical drive. To run the tests please follow the below mentioned steps:

1. Switch on the computer, tap F12 at dell logo to enter “One-time boot menu”.
2. Use the up/down arrow keys to highlight “Diagnostics” and press enter.
3. Select Custom Test and select “Optical drive”.
4. If the test fails, please capture the error code and let me know for the next course of action.

Please reply for further help.

I tried ejecting while in the bios no luck.I am trying to run the dell diagnostics and will post the results.

I ran the test.The error code is 0F00:2874

Hi farhan44,

I suggest you to download and install the latest Optical Drive Firmware from the link and restart the system: http://dell.to/17F08dH

1. Enter the Service tag of the computer in the box provided and click “Submit”.
2. In the next page, click drop down arrow to select the Operating System which is installed in the computer.
3. Under category removable storage, select the drivers accordingly and click “Download File” and save the file on desktop.
4. Run and install the file, restart the system and try to eject the optical drive.

Please post the results.

I also have Windows 7 and not Vista

I did as you told me but I still cant eject the drive

farhan44

Better to replace the SATA DVD/RW, it's failed and are only $18 to buy.

http://www.newegg.com/CD-DVD-Burners/SubCategory/ID-5

Bev.