Unsolved
This post is more than 5 years old
6 Posts
0
638
Inspiron 620 boot problems
I have an Inspiron 620 that hangs at Windows 7 start just before the four colored orbs can be seen. The real kicker is when I insert the Windows 7 repair disk, or a Windows 7 install disk, they will hang at exactly the same place. I've tried resetting the BIOS, reseating and swapping the memory, and other hard drives. I even tried a hard drive from another computer running Windows 7 and a Paragon Adaptive Restore disk. The same thing happens. It loads files, the changes to the starting Windows screen and goes no further. Anyone know what could cause this?
Dell Inspiron 620
Intel I5 @ 3GHz
3Gb DDR3 memory
service tag 7CP6MS1
DELL-Hemalatha
2.8K Posts
0
May 20th, 2016 23:00
HI Blufx,
Thanks for writing to us.
Is there a separate graphics card ? The service tag# you provided shows as latitude model.
Please remove the GPU and try again.
Also run diagnostics from the f12 menu if it allows to and let us know the outcome.
Looking at the symptoms the issue is either a faulty PSU or motherboard.
Regards
DELL-Hemalatha
2.8K Posts
0
May 21st, 2016 20:00
Hi we are awaiting your response.