Inspiron One 2330 Touch Screen - Ongoing problem

Hi LKATRENCIK,

When the touch screen stops working what do you do to get it work.

I do request you to provide the service tag number on a private chat and I will get back to you on the status.

Below details will help you on how to send me a private chat.

I have added you as a friend.

Please accept my friend request by clicking on my name ‘NIKHIL M ’highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well.

Click on “Inbox” to respond to the message and provide the monitor PPID and contact details so I may access your system records and check for further course of action.

You could also click on Start Conversation to send a private message. Please let me know if this helps.

I am experiencing the same problem on a recently purchased Inspiron 2330.  Driver reload by Dell Tech via Tech Support chat fixed it first time. Has happened again.  Driver reload fixed again ... fully expect it to stop again within hours or days.

Is there a permanent fix?

Dell has authorized replacement of my touch screen. Tech arrived yesterday, however he was given the wrong part and I am waiting for Dell to get back to me to schedule another visit.   I'll advise if replacement of the screen is the permanent fix.

Hi dadshometechsupport,

We will definitely help you in fixing the issue.

I do request you to provide the service tag number on a private chat and I will get back to you on the status.

Below details will help you on how to send me a private chat.

I have added you as a friend.

Please accept my friend request by clicking on my name ‘NIKHIL M ’highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well.

Click on “Inbox” to respond to the message and provide the monitor PPID and contact details so I may access your system records and check for further course of action.

You could also click on Start Conversation to send a private message. Please let me know if this helps.

Replacement of my touchscreen is still questionable.   Dell advised me today that they will no longer offer the touchscreen feature on this particular model. 

Hi LKATRENCIK,

This model [Inspiron 2330] is still been offered with touchscreen and we will continue to do so with windows 8.

I do request you to provide the service tag number on a private chat and I will get back to you on the status.

Below details will help you on how to send me a private chat.

I have added you as a friend.

Please accept my friend request by clicking on my name ‘NIKHIL M ’highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well.

Click on “Inbox” to respond to the message and provide the service tag and contact details so I may access your system records and check for further course of action.

You could also click on Start Conversation to send a private message. Please let me know if this helps.

I have an Inspiron One 2320 running Windows 7 which is also having a problem with touch screen.  Tech support could not solve the problem.  The Microsoft KB 2405640 addresses this issue.  Dell Tech Support never referenced it.  Contacted Microsoft Support and there is still no resolution to the issue.

Hi 6339,

When the touch screen stops working do you get any error message?

Would also suggest you to flash Bios to see if it works.Below is the link to download Bios.

http://dell.to/Rgo10O 

I do request you to provide the service tag number on a private chat and I will get back to you on the status.

Below details will help you on how to send me a private chat.

I have added you as a friend.

Please accept my friend request by clicking on my name ‘NIKHIL M ’highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well.

Click on “Inbox” to respond to the message and provide the service tag and contact details so I may access your system records and check for further course of action.

You could also click on Start Conversation to send a private message. Please let me know if this helps.

NIKHIL M:

In response, this does not help.   I have spent considerable time talking with Dell Floor Supervisors and Managers and it has been confirmed to me that Dell is addressing this as a hardware issue, the part needed for the touchscreen feature is not available for the Inspiron One 2330, and that it's very questionable as to whether it will be offered in the future, with one supervisor telling me the touchscreen feature has been discontinued.   Every two days I receive a call from Dell telling me they will get back to me in another 24-48 hours.

Hi LKATRENCIK,

I do understand your concern. I will have a check and let you know the details.

I do request you to provide the service tag number on a private chat and I will get back to you on the status.

Below details will help you on how to send me a private chat.

I have added you as a friend.

Please accept my friend request by clicking on my name ‘NIKHIL M ’highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well.

Click on “Inbox” to respond to the message and provide the service tag and contact details so I may access your system records and check for further course of action.

You could also click on Start Conversation to send a private message. Please let me know if this helps.

Dell Tech Support updated the BIOS which did not help.  As stated, Dell Tech Support doesn't have a clue to resolve the issue.  Beside the BIOS they played with the display drivers which didn't solve anything.  About a month ago after Dell Tech Support could not solve the issue, I put the unti back to factory settings which did not help.  Dell Tech Support now wanted me to reinstall the OS and if that didn't work they would have a tech replace the motherboard since according to Dell Tech Support the display driver resides on the motherboard.   In addition, I too have been offered home tech visit with change in touch screen board and display which I have declined based on a previous home tech visit about another 2320 problem which the visit did not reslove.  Bottom line is Dell Tech Support is just hoping that the issue will go away and the customers are.

I am also having the same problem. I have upated all drivers, bios and firmware to the latest versions. I get errors when I try the online diagnostics tool. I tried the Dell hotline at 19.00 and got a recorded message to call back between 09.00 and 21.00!! And my warranty says it was activated 6 weeks before I bought the computer!

Hi dahee,

Are you facing issues when system wakes up from hibernate or sleep mode. As a work around you need to restart system. In case after restarting if the issue is resolved then we have to wait for a patch from Microsoft.

Please do get back to us for further assistance or information.

The first two times it happened was from sleep mode. The last occurrence was not from a hibernate or sleep mode. I had to restart twice to get the touch screen working again and it is functioning properly now.

When the touch function was not working the tablet settings in the control panel stated that there was no pen or touch display installed!

 Hi dahee,

Since the issue got resolved after restarting the system then we have to wait for a patch from Microsoft.

Below is the link from Microsoft about the issue.

http://bit.ly/esN3iC

Please do get back to us for further assistance or information.