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March 20th, 2011 11:00

Installed the Drivers in the Incorrect Order - Please Help

Dell Dimension 8300n 32-bit

Windows XP

I reinstalled windows a while back, and managed to screw up the order of which I installed my drivers (I'm pretty sure I did ABC order).

Anyways, my sound is unavailable through my dell speakers, but when I attach a headphone device via USB it works fine.

I have the Resource CD, but no Reinstallation CD... Is there anyone I can fix this problem without reinstalling my whole operating system??

9 Legend

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33.3K Posts

March 20th, 2011 12:00

I replied to your other post and you should just added to that rather than start a new thread.

The only thing that is the "wrong order" is the Chipset Driver are installed before the device drivers.  The chipset drivers define (identify) the devices on the motherboard thus without the chipset drivers many devices will not function. 

If the chipset drivers were skipped, in most cases they can be installed, the PC restarted and then any missing device drivers (e.g. sound) can be installed.  In a few cases it will take a new/correct sequence install to get everything working.  But give this a try first.  You should only have to install the sound driver and possibly the Ethernet driver.

HERE is the Dell downloads for the 8300 and Windows XP.   Download each needed driver direct, DO NOT use the Dell download manager.

August 12th, 2016 19:00

In 64-bit Windows 10 Home Edition on a Dell Inspiron-15, 3521 notebook computer I apparently had the Dell drivers installed in the incorrect order.  Actually within http://www.support.dell.com/ on the Internet all of them are reported to be installed but the Chipset | Intel Management Engine Interface driver Dell_Chipset_Driver_498GM_WN_9.5.14.1724_A01.EXE.  I downloaded that file with the download manager provided within the cited Dell Web site and then executed it.  The reported successful result was that the 1) Intel Management Engine Interface, 2) Intel Dynamic Application Loader, 3) Intel Identity Protection Technology, and 4) Local Management Service were installed on my computer's hard-disk drive.  I restarted my computer into Windows 10.  Then I accessed http://www.support.dell.com/ again with Dell System Detect installed on my Dell computer and being executed in order to see what Dell drivers needed updating.  But again the Dell Chipset driver was suggested for updating and/or installation!  Yet in the list of installed applications in Windows the Intel Management Engine Components are listed as installed on my Dell computer's hard-disk drive.  Checking on the Internet, that application includes the software packages 1-4 that I above listed.  So because the Chipset | Intel Management Engine Interface Driver is likely installed on my computer, but is just not recognized as such within http://www.support.dell.com/, I suppose I don't have the Dell drivers installed in the correct order.  Incidentally by right-touchpad-clicking on the Dell Update tray icon and selecting "Check for updates," my Dell computer's Dell drivers are reported as up to date.

There are two questions here: A) Do I have the function of the Chipset | Intel Management Engine Interface Driver or not?  If the answer to this question is yes, this problem may not be serious. ( Lots of things are gratefully working correctly on this computer.)  And 2) how may I remedy this situation, for example by forcing the Chipset driver to be recognized as installed within http://www.support.dell.com/ or by uninstalling all of the Dell drivers somehow and reinstalling them in the correct order in such a way that I don't get caught with a non-working computer during this uninstallation process?  In other words, the procedure suggested in this thread of postings for Windows XP of trying to install the Chipset driver and then restarting my computer into Windows 10, as far as http://www.support.dell.com/ is concerned, did not succeed.  Besides reinstalling the factory-installed software and upgrading to Windows 10, what would be the procedure to uninstall the Dell drivers and then install them in the correct order without losing some important hardware functions during that process which might make matters really difficult and awkward?      

August 15th, 2016 19:00

Updating my previous posting here, on August 15, 2016 from Windows 10’s Device Manager I found that the version of the Intel Management Engine Interface Driver installed on my computer was 9.5.14.1724 and dated August 9, 2013, whereas the version of this driver available via http://www.support.dell.com/ was 9.15.14.1724, A01, released on October 10, 2013 and lasted updated on September 30, 2015.  In Device Manager within “System devices” I found Intel ® Management Engine Interface and after right-touchpad-clicking on it selected Properties.  I updated its device driver using “Search automatically for updated driver software” while online.  The so-installed new version of the Intel ® Management Engine Interface is now 11.0.0.1157, dated July 7, 2015, and was provided by Intel Corporation.  After a restart of Windows and getting back into the Properties of the Intel ® Management Engine Interface, on the General tab I could find that “The device is working properly.”   After executing Dell System Detect, and within http://www.support.dell.com/ detecting driver updates for my computer, still version 9.5.14.1724, A01 was offered as an update for the chipset of my computer.

So it appears that I now do have the function of the Intel ® Management Engine Interface driver version 11.0.0.1157 and that it is a newer version of this driver than the version 9.5.14.1724, A01 provided on August 15, 2016 within http://www.support.dell.com for my Dell Inspiron-15, 3521 notebook computer.  Until or unless I find some malfunction of the hardware on my Dell Inspiron 15-3521 notebook computer,

A) I likely have installed the Dell drivers in the incorrect order;

B) I am inclined to go with the report from my Dell Update tray icon that my system, which I suppose really means Dell drivers, is and are up to date and to not replace version 11.0.0.1157 of this driver with the older version 9.5.14.1724, A01 of the chipset driver offered on August 15, 2016 from within http://www.support.dell.com/.

August 16th, 2016 16:00

Sorry, I think I was mistaken in some earlier writing here.  My understanding is that Dell drivers are supposed to be installed in a certain order with the chipset driver needing to be installed early among the Dell drivers.  But once those Dell-provided drivers are installed on a Dell computer, if I remember correctly from what I read on the Internet, updates to already-installed Dell drivers may be installed in any order.  Therefore, contrary to my earlier writing in this thread of Internet postings, my noticing that an update to the Dell chipset driver had not yet been installed on my Dell computer’s hard-disk drive does not necessarily mean that the chipset driver was installed out of order.

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