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L

297

July 5th, 2011 18:00

Is this hard drive failure?

 I have an XPS 9100 desktop. When I start my computer it goes to a black screen. I am prompted to either launch a start up repair (recomended)  start windows normally. At first the repair always worked and starting windows normally would usually work as well. now when I am prompted if I choose start windows normally it goes back to the first screen to prompt me again. When I launch the repair it loads windows files and goes to either the blue screen of death (this is what usually happens) or it starts the repair and a min or to into the repair it goes to the blue screen and I have to turn of the computer. please tell me if you have had this problem and what the error is or what you think it is.

9 Legend

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33.3K Posts

July 6th, 2011 04:00

There are Dell diagnostics on the hard drive, accessed by F12 at POST.  Run the diagnostics to see if there are any hardware problems.  

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