KERNEL32.DLL error during program install

Question

I have a Dimensions 8100 1.4GHz running ME and am having problems loading TurboTax Deluxe. The install goes fine until the very end and I get the message:
"_ins5576 has caused an error in KERNEL32.DLL
_ins5575 will now close..."
I have tried Scandisk, Defrag, disabling Norton AV, deleting Windows temp files and closing all obvious background processes. I still get the message after each reinstall and when trying to access the internet from within TurboTax. I was able to install it just fine on my old 233. Any suggestions? TIA

Zupe · Answer

Here are two places to try:

First, the ADOBE site references this exact error HERE in regard to the PhotoShop program and gives a solution. Hopefully this will work for your Turbotax problem as well.

The Intuit website HERE also makes reference to an error message involving the _ins5576 file with TurboTax, but in a different DLL, so this may not be of much use.

Hope that helps

- Dave

Dimension XPS B1000r
256MB RDRAM
Win98SE
IBM 45GB ATA66 HD
NEC 12x DVD-Rom Drive
Sony 8X/4X/32X CD-RW
Dell FP1701 17" Flat Panel Display
NVIDIA 64MB GeForce 2 GTS (Detonator 3 v6.50 Drivers)
3COM 56k "Hawk" Modem
TB Santa Cruz Sound Card
Altec Lansing ADA 885 Speakers
Epson 610 Scanner
HP 952C Printer

glconrad · Answer

Dave,
Thanks for the advice but I'm sorry to say that neither was an option for my particular problem. I have also tried reinstalling the kernel32.dll and removing Quicktime but these didn't fix the problem either. I am going to call Intuit and see if anyone else has experienced this problem.
Thanks again,
Gary

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KERNEL32.DLL error during program install

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