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December 12th, 2012 15:00
KM632 Wireless Keyboard Problem
I purchased a KM632 Wireless Keyboard and Mouse Combo which is supposed to be compatible with my Inspiron One 2305 computer but the keyboard isn't working. The mouse works fine but the keyboard, despite having a green light indicating it’s on, doesn't seem to be sending a signal or the signal isn't being received. This keyboard doesn't appear to have a connect button. What should I do?
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potatosackrace
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December 12th, 2012 16:00
Yup.
RoHe
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December 12th, 2012 16:00
Tried a different rear USB port?
RoHe
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December 13th, 2012 08:00
Here's the doc <ADMIN NOTE: Broken link has been removed from this post by Dell> for your keyboard and mouse which has a few troubleshooting tips.
But let's back up...
potatosackrace
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December 15th, 2012 18:00
I've tried all the troubleshooting tips in the doc. The batteries are placed in the correct position, the on/off switch is on, after installing the batteries I see a green power indicator on the front of the keyboard. I've tried removing and reinserting the USB receiver, restarting the computer, and I've tried the USB receiver on another USB connector.
I got this keyboard a couple days ago and straight out of the box it wasn't working on my computer. I've tried cycling it on/off and testing it with a different PC. It still doesn't work. At this point I'm thinking it must be faulty. Other keyboards do work with my computer, including wireless keyboards. My PC is running Windows 7.
RoHe
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December 15th, 2012 19:00
Sounds like you got a bum keyboard. Contact Dell asap and request an exchange.
Hope the new one doesn't give you any troubles.
Post back and let us know what happens with the replacement keyboard.