The KM717 receiver uses 2.4GHz wireless when not using BT. So is there something else nearby on that frequency which might be interfering, like a WiFi router, cordless landline phone, WiFi enabled cell phone, microwave oven...?
Can you move those devices further away from the PC?
Have you tried a different USB port on the PC?
If the KM717 set has a driver entry listed in Device Manager, double-click it and see if there's a tab where you might be able to change the 2.4 GHz channel that's being used to one that's less crowded and/or increase the transmitter's power. - CAVEAT: I don't have a KM717 set, so I don't know if any of these changes are possible....
DELL-Jesse L
Moderator
•
17.9K Posts
0
March 2nd, 2017 08:00
vectorcatch,
Unfortunately, there are no firmware updates for this product.
RoHe
10 Elder
•
45.2K Posts
0
March 2nd, 2017 10:00
The KM717 receiver uses 2.4GHz wireless when not using BT. So is there something else nearby on that frequency which might be interfering, like a WiFi router, cordless landline phone, WiFi enabled cell phone, microwave oven...?
Can you move those devices further away from the PC?
Have you tried a different USB port on the PC?
If the KM717 set has a driver entry listed in Device Manager, double-click it and see if there's a tab where you might be able to change the 2.4 GHz channel that's being used to one that's less crowded and/or increase the transmitter's power. - CAVEAT: I don't have a KM717 set, so I don't know if any of these changes are possible....