Keyboard and Mouse HID not working

Question

I recently got a new computer desk, so I disconnected and reconnected everything like I've done a hundred times before, and when everything was reconnected, the mouse (Microsoft Laser Mouse 6000) wouldn't work. I suppose that I had plugged it into a different USB port or whatnot and it wouldn't find the drivers for it. After several attempts of un and re installing the mouse software, using both the CD version and the most recent off Microsoft's website, I searched the internet where I got some advice to remove both of the HID drivers from the device manager, under the assumption that they would come back refreshed with good drivers when the computer recognised the mouse and keyboard again. (bad advice...) So, I did that and restarted the computer (I am using an old PS/2 mouse at this point) and my keyboard stopped working. There are no HID devices listed in device manager. I have a Dimension 8400 running XP with all the updates with the 3.6ghz dual core Intel processor and integrated USB ports. I have tried the Desktop Software Tool download and the keyboard tool isn't even for the right keyboard (I have the SK-8135 - the upgrade keyboard with the volume control and app buttons, the keyboard tool is for the old style with the three buttons at the top). I downloaded a different keyboard tool from dell also. I am a rather experienced computer user, but don't deal with hardware too much. It's just a keyboard and mouse... windows shouldn't make it this hard. I am not opposed to getting a new mouse if I have to, however I rather like the feel the layout and the enlarged space bar of the dell keyboard and will go way out of my way to keep it. I don't care if the extra keys at the top of the keyboard work - they never worked with Winamp anyway. edit: found out that there are no HID deviced listed in the device manager. Message Edited by TheSkilletHead on 12-28-2007 03:03 PM

Coolsteve_999 · Answer

Trying updating your BIOS. I find updating the BIOS resolves many USB mouse and keyboard issues.

Davet50 · Answer

since your are using the ps2 mouse and keyboard why not try treating the other one as if you just got it...find the installation instructions and start there... I had a simular problem when i moved in April and got everything rehooked back up...just had to reinstall everything as if i had just got it and got it working.. Uninstall any drivers you have installed and start fresh...

TheSkilletHead · Answer

Ok. So I tried both of those ideas. The bios at least got the keyboard working, but it didnt get the mouse working. I tried acting like the mouse was new (again) and still no luck. I gave up and bought a Logitech G3 and still no luck. What is so wrong with windows that I can't plug in a mouse and have it just work?

Anyway, whenever I plug it in, it asks me how I want to install my new hardware like it doesn't even recognize that it's a mouse (it has the question mark logo next to it indicating that the computer doesn't know what to think of it). When I plug my G3 into my VAIO laptop it just works, no installation prompt whatsoever. I looked up what drivers it was using in the device manager to make sure I had the same drivers on both machines, and I do.

What now?

Message Edited by TheSkilletHead on 12-29-2007 03:37 AM

Locked Topics – Desktops General

Was this post helpful?