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12215
November 12th, 2003 18:00
Keyboard only works in safe mode
Have a client with a Dimension 4400, Windows XP home. He thought that he had accidentally turned on "sticky keys" - the Windows accessibility feature. Now starting Windows gets to the "welcome" screen but with no accounts displayed and a beep from the keyboard if any key is pressed.
I can get in under safe mode, turn off sticky keys, keyboard works fine in safe mode. Re-boot normally - accounts still not displayed, keyboard does not work.
Got in to normal mode Windows once after selecting last known good configuration and was able to install NAV and run a scan - which found nothing - and the keyboard did not work in this session.
I'm stumped - any suggestions?
I can get in under safe mode, turn off sticky keys, keyboard works fine in safe mode. Re-boot normally - accounts still not displayed, keyboard does not work.
Got in to normal mode Windows once after selecting last known good configuration and was able to install NAV and run a scan - which found nothing - and the keyboard did not work in this session.
I'm stumped - any suggestions?
No Events found!
BigBrother
2 Intern
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4.8K Posts
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November 14th, 2003 00:00
berkeleycomp,
Try a system restore from within Safe Mode. Start -> Run -> MSConfig -> Launch System Restore. Restore to the most recent date before your client first experienced this problem.
Steve
berkeleycomp
2 Posts
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November 14th, 2003 01:00