Unsolved
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87865
Lack of support for Dell 8700
I purchased my Dell 8700 in Jun 2014. As of Dec 2015 I have replaced my 3rd motherboard. By the end of the first yea. warranty, I had replaced the motherboard twice. I expressed my concern for the machine's reliability, but was told I needed to purchase an extended warranty in order to assure against future problems, which I did. Now, 7 months later, I have again had to replaced the motherboard. Definitely something wrong here! After several discussions with tech support, including with Tier 2 stateside, the only solution offered is, I need to buy additional extended warranties (at $200+/yr.). Apparently Dell doesn't stand by their machines! Very disappointed!! I'll be scrapping this machine before I have further issues and will never purchase a Dell product again.
laserman778
511 Posts
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January 8th, 2016 21:00
Sorry to hear about your experience. You can submit a claim about an unresolved issue here www.dell.com/.../CareUnresolved;cs=19&l=en&s=dhs