Logitech z-5500, anyone use? Can a geek fix this?

http://forums.logitech.com/logitech/board?board.id=51_speakers

maybe of help !!

 appreciate the help, but I could'nt find anything that related to my problem. I have also tried to register there but it says the email I use is in their database..

Just post your ? at the logitech site. i have the Z-5500  speakers on a Dell XPS 720 with a Dell  XF-I extremegamer sound card ,, my speakers are hooked up  as 6 channel Direct.. 3 cables to sound card  , Green , Black , Orange  3 cables to logitech control pod , Green , Orange , Black   , control pod is set to  Input Direct , effect 6 CH Direct.

Everything you said, is correct with my computer as well, except I do not have a sound card.

 

I cannot post on the logitech forum because my email is being used or something, I would have to call and see what is up with that..

 

Other then that, I'm gonna try and see if my speakers work.

what speaker connections do u have on your computer?

you  can check the speakers by plugging in a CD player to the control pod,, on the side of the control pod  there is a input for a  audio device  also u can plug in a head set to control pod , have u checked the back of the control pod to see if the input is set to 6 ch direct on the back of control pod

Okay, so I just tested the speakers and sub on my other computer and it WORKS!

 

I'm so lost right now...

 

What is the deal? These high-end speakers will work on a Windows 2000, but not a Vista?! AHH!

I have only the ones on the back of the tower, 5 of them and I checked the manual for my PC as to where the cables go. The colors are matching so I know they are right as far as I know. The ones left over are a purple, and blue...

 

I also have an optical jack.

On the front of my PC there is a headphone jack that does work. The headphone jack to the control center for the z-5500 also works. If I connect the headphones to the green, orange or black, it also works!

 

Yes, the volume is turned up as well.

 

I talked to logitech earlier and he had me download a few hotfixes which still did not work. Is there any way I can go to a certain thing on my PC and it will give me all the specs of my Pc so I can post up the info?

 

He said it had to with the OS not recognizing HD audio.

 

I'm gonna give Logitech and Dell another call. :smileyindifferent:

 , can u plug a head phone into the speaker jacks and then test  the front headphone  jack of the pc to see if there is sound..one question is the windows speaker volume control turned up?

HexOrz, What speaker system were you using before the Z5500 arrived? Or is this a new system set up?

I was using an old Altec Lansing speaker system from my old computer until I got this.

 

Alright, so here is what I've deviated:

 

-The sound card and drivers or both just cannot handle the sound through the 3.5mm jacks. I was reading in the manual about DTS and DOLBY DIGITAL, yada yada. I thought that maybe since it said I need to have this supported on my sound card it would'nt work unless it supported on my sound card.

 

I called logitech and explained this to them. The guy was already ahead of me on it and said that it should still work its just you wont have as good sound quality as you would with an optical cable. Under the sound settings in my control panel, the supported formats for the optical cable were DTS and DOLBY DIGITAL, not under the speaker/and headphones.

 

He said he has encountered this and his reasoning is that the card cant handle the sound.

 

So, after a 10min. wait on the phone before I got help, it was worthless to find out I still have no solution except to go out and buy an optical cable and hope to god it works!

 

So, either I can call dell, and try and explain my problem and fight with them to fix my problem, or I can shush up and buy a cable.

 

I'm done with this today lol, its been so draining to try and figure this out... as you can tell by my ranting...

:robotmad:

 

I wish somebody knew how peeved I'am right now...

 

I just tried the optical cable and NOTHING! :robotmad:

 

Its gotta be my computer. GRRR! I don't get it... Someone, help me before I take this expensive piece of junk outback and shoot it!

Okay, so after spending 3 hours on the phone last night and another 2 hours today with dell techs, they have come to last resort and opted to replace my motherboard. IT may or may not solve the problem, they dunno. But its getting pretty extreme!

 

Other then that, has anyone experienced this problem with integrated sound cards on the motherboard with the sigmatel drivers?

Hey, I Don't how is your sound card, on mine I go to control panel/sound/choice SPDIF,

SO YOU CAN PLAY YOUR SPEAKERS Z5500 LIKE MINEUSING EITHER OPTICAL OR COAXIAL DIGITAL CABLE