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emeryjw
1 Copper

Lost Audio -

  I just realized that I have lost all audio.  I could use some help trouble shooting the issue.

 

I have a Dimension 9100 w/ a Creative SB Audigy 2 ZS audio card.  I run Vista Home Premium w/ SP2.  There have been no recent hardware or software additions (or removal) .

 

I run "Creative Diagnostics" and receive a message that the audio card cannot be found on the system.

Device Manager indicates the device is working properly.

Media Player displays and displays visualization.

Volume Mixer displays sound

 

I have reset the audio card on the mother board

I have reset the speaker connections

I have checked speaker with a second source 

I have checked and set speaker volume 

Power to speakers is on.

Speakers are not in "mute" mode.

I have verified that I am using the most current driver for the audio card (no change from exisiting driver).

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3 Replies
7- Thorium

Re: Lost Audio -

First step, uninstall the SoundBlaster in the Device Manager - RIGHT click on the SB and then LEFT click on Uninstall.  Then restart the PC and when Windows (Vista) starts it will "find new hardware" and reinstall the device.  This fixes a lot of different device problems and may take care of yours.



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

Dell S2719dgf Monitor

Member of Nashville based R.O.P.E.

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emeryjw
1 Copper

Re: Lost Audio -

I went through the uninstall process and restarted - I had to reload the driver. 

No change - same symptoms. 

Any other suggestions??

 

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7- Thorium

Re: Lost Audio -

You shouldn't have to reload the driver when you uninstall in the Device Manager (assuming you just uninstalled the device and not the drivers too).

The fact the drivers install says the card was found, so the diagnostic indication would seem to be false. 

Have you tried a headset into the front panel headset to see if you get sound there?



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

Dell S2719dgf Monitor

Member of Nashville based R.O.P.E.

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