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9671
February 5th, 2001 00:00
Missing dll file
I made the mistake of installing Works Suite 2001
over my works 99. It was a very bad installation.
I uninstalled and sent it back to Microsoft.
Now I am missing MSO97.dll and can't use Word at
all.
I don't know how to find this file. I have read all of
the instructions at the Dell Information, but am more
confused than ever.
Can someone give specific instructions as to where
I can look. I used the System File Checker, but
didn't have any luck at all. I put the Win98 CD in,
put the Word CD in, but each time it didn't work.
I don't know what to say when it asks me for a
path.
Thanks for your help.
over my works 99. It was a very bad installation.
I uninstalled and sent it back to Microsoft.
Now I am missing MSO97.dll and can't use Word at
all.
I don't know how to find this file. I have read all of
the instructions at the Dell Information, but am more
confused than ever.
Can someone give specific instructions as to where
I can look. I used the System File Checker, but
didn't have any luck at all. I put the Win98 CD in,
put the Word CD in, but each time it didn't work.
I don't know what to say when it asks me for a
path.
Thanks for your help.
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Dr. Lawrence Ho
2 Intern
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2K Posts
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February 5th, 2001 00:00
dbramlet
2.2K Posts
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February 5th, 2001 01:00
C:\Program Files\MS Office\Office
If it is not there then I can send it to you and you can put it there. Would need your email address.
Dave
greybird
61 Posts
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February 5th, 2001 12:00
No msoffice\office.
Is this what I use when I go back to System File
checker?
my address is littlegreyhen@msn.com -
Can you give me the next step?
Thanks,
greybird
dbramlet
2.2K Posts
0
February 5th, 2001 13:00
Was you entry here a typo? (the C:|) or did you mean C:\
I will check back a little later.
Dave
greybird
61 Posts
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February 5th, 2001 15:00
I uninstalled the Works Suite 2001, it took my
Word with it.
I had already uninstalled Works 4.5.
What I have done is to use the custom installation
from the Works 99 disk, and I reinstalled the Works
4.5 and Word 97.
When I first got this error msg,. I reinstalled the
Word, but it didn't fix the problem.
Yes, I meant \ instead of|. You see when I first
used the find, it never would bring up the mso97.dll
evidently it was because I had MS097.dll instead
of the correct mso97.dll.
I just have a hard time understanding some of this
language sometimes.
I located the file using the find. I will try the run
and get back to you.
Thanks
I
dbramlet
2.2K Posts
0
February 5th, 2001 17:00
Dave
greybird
61 Posts
0
February 5th, 2001 17:00
I had already uninstalled the Works Suite 2001. This
is what has caused my problem to begin with. I also
reinstalled the Word 97, but don't remember if I
uninstalled first. I do think that I did.
The Word that we are talking about is Miscrosoft
Word 97 which was included with the Works Suite 99
that came in the computer when I bought it from
Dell.
What is strange is that mso97.dll came up in the
find, but only showed a part program file.
If I were more computer literate, I could probably
know what to do or ask.
I do appreciate your help.
dbramlet
2.2K Posts
0
February 5th, 2001 19:00
Dave
Denny Denham
2 Intern
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18.8K Posts
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February 5th, 2001 20:00
I've read this thread and I'm not sure where you stand at the moment. Have you uninstalled/reinstalled Word97?
As far as the mso97.dll, I don't know what version is available at the download site, but I believe your installation needs version 8.0.5425, which is what I have with my Word97.
For the location of the file, do a find for three files: winword.exe, word97.jfd, and wdread8.txt. These three files should all be in the same folder, and that is the folder where mso97.dll should also reside. The particular location will vary depending on how Word97 got there--Dave has Office so it is under Office, I only have Word97 so mine is under Word97\Office\.
Want to make a hyperlink in your post, want to add a graphic or sound file, need to troubleshoot a non-working Java applet, want to build an attractive signature? These capabilities can be yours if you visit Denny's DellT@lk Tutorials.
For help in deciding what can be eliminated from your Startup list, take a look here.
Want to get rid of Network Neighborhood, change your Registered Owner name? Check out the little utilities at Delltalk Tweekz.
Ready to sign up for Web server space? Want to learn FTP? Visit Web Presence for Beginners.
greybird
61 Posts
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February 5th, 2001 20:00
solve my problem.
Thank you for sending the link. I did find a mso97.dll there.
Debating about downloading. What file would I
put it in when I unzip it?
Sorry to be so dumb!
Thanks
greybird
61 Posts
0
February 5th, 2001 23:00
and reinstalled.
I am still missing the mso97.dll -
My version is 8.04202 - The download version is
the same.
I have this file downloaded, but have not unzipped
it because I really don't know what I am doing. I
don't know where to put it.
I am going to look for the 3 files that you are
talking about. According to what I have found out,
this dll file is in C:\ProgramsFiles\MSOffice\Office,
Yet when I go to the system file checker to extract,
I don't have any luck at all. Which CD am I supposed to put in? So far it hasn't made any
difference whether I use Win98 or Word97.
Appreciate the help.
greybird
61 Posts
0
February 6th, 2001 00:00
All three of the files you gave me are in the same
folder with mso97.dll
My question is this. Under the general section of
the mso97.dll, Attributes - are any of the boxes
supposed to be checked? None of mine are, and
I was wondering if this could be causing my problem.
Thanks for your help.
Denny Denham
2 Intern
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18.8K Posts
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February 6th, 2001 02:00
It took some searching, but I think I may have found the procedure which will fix the problem. Go here. I found one citation which indicated that running the utility that is linked to at that site (BDRINFIX.EXE) will clean out the Registry entries from an old installation of Office 97 (or Windows 97) which is said to cause the error message that mso97.dll is missing. You may want to simply try the Registry edit that it mentioned later in the article, however, and then reinstall Word 97. Since you have mso97.dll on your CD, there should be no need to worry about the copy you downloaded. (And, incidentally, none of the blocks in Properties are checked in my copy of mso97.dll.)
Want to make a hyperlink in your post, want to add a graphic or sound file, need to troubleshoot a non-working Java applet, want to build an attractive signature? These capabilities can be yours if you visit Denny's DellT@lk Tutorials.
For help in deciding what can be eliminated from your Startup list, take a look here.
Want to get rid of Network Neighborhood, change your Registered Owner name? Check out the little utilities at Delltalk Tweekz.
Ready to sign up for Web server space? Want to learn FTP? Visit Web Presence for Beginners.
greybird
61 Posts
0
February 10th, 2001 21:00
I finally got the mso97.dll extracted but I have not
unzipped it yet.
I uninstalled word97 and reinstalled. Now the 3 files
winword.exe, word97.jfd, and wdread8.txt are in
C:\ProgramFiles\MicrosoftOffice
The original mso97.dll file is in a different file.
C:\ProgramFiles\MSOffice\Office.
I had the one that I extracted set to go to
C:\ProgramFiles\MicrosoftOffice\Office.
Now, my question is this. Should I extract this
mso97.dll to the same file that the 3 above files
are in?
Any help you can give will be most appreciated.
Incidentally, I went to some of the links you had
and was able to correct my shutdown problem. Thanks so much.