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haffy

136 Posts

6569

April 21st, 2006 19:00

Monitor Problem - ATI Radeon 9800 Pro Video Card failure?

I have a 21/2 year old Dimension 8300 with 128 ATI Radeon Pro video card. Over the last few days I have been enduring an ever increasing number of verticle lines/interference/display problems.
Having tried monitor tests, ok, changed refresh settings, used restore etc the problems still exist.
Having searched these forums I came across a post which indicates that video card failure is a known problem with 8300 systems. A quote from forum:
"8300 and 8400 were built with the sound card (Creative Audigy) and video in adjacent slots. The sound card produces a lot of heat, which the adjacent fan happily hoovers up... Eventually (2 1/2 years for me) the heat from the sound card inevitably causes the video card to fail"
 
It would seem that I have probably experienced exactly the same after 2 1/2 years.
 
Looks like a call to get next day business support and new video card!
Seems crazy basic design/build problem if this is indeed what has happened.
 
Fingers crossed for a swift, painless resolution......
 

Dale Nihiser

2 Intern

 • 

2K Posts

April 21st, 2006 19:00

Video card failure from heat is problem for any system, Dell or otherwise.  Its a good idea on any computer to leave the first pci slot open between the AGP/PCI-e slot to allow for better air-flow.
 
Have you looked to see if the heat-sink fan on your GPU is actually working.  If it is then it is likely the card.  If the fan isn't working then you may still be able to save the card by replacing the cooling fan.  You can find replacements at www.neweg.com.
 
Good luck
 
Dale
 
Dimension 4550
Intel P4 2.53GHz
A08 Bios
768Mb DDR 333MHz RAM
533Mhz fsb
Sapphire OEM Radeon 9800Pro w/128Mb
SoundBlaster Live
D-Link 524 Wireless Router
Lite-on DVD-rom
LG-DT-ST CDRW-rom 848-1b
WD 600BB 60Gb Ultra ATA 100 7200rpm HD
WD 1200JB SE 120Gb ATA 100 7200rpm HD
BenQ FP71G+ LCD monitor
Win XP SP2 (all updates)

haffy

136 Posts

April 22nd, 2006 14:00

Looks like the poor original siting of the video card by Dell has caused a lot of people no end of grief....
 

haffy

136 Posts

April 28th, 2006 15:00

It took me a 45 minute converation with Technical Support call centre to convince them that the solution was for an engineer to come and fit a new video card and move soundcard further away to reduce risk of future overheating. Engineer duly arrived , inserted new video card, moved sound card, downloaded latest video drivers and all working again.
Only problem that still remains is the "little squares"...:
 
I have a Dimension 8300 running windows xp SP2. My video card failed recently and has just been replaced by Dell and all is well apart from little squares now appearing towards bottom left hand corner of all my desktop icons. The squares are made up of about 4/5 green vertical lines and only started appearing when I was experiencing problems with my video card. They also only appear on my user account icons - if I go to Guest, all the icons look normal etc.
When I go to look in the c drive, apart from the program/downloads/driver fetc folders there is also a 1kp file called DESKTOP which has 5 vertical green lines to left of its name. Some of the program folder files also have files which have 5 vertical lines to the left of their file name.
 
Any suggestions/hepl to resolve this problem so that my icons look normal would be greatly appreciated

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