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Stuart_A

1 Message

31785

February 27th, 2007 09:00

Monitor problem - system halt

Hello everyone - this is my first post. I am not a computer expert and I need your help...
 
(I have searched the forum to find an answer to this without success - so hopefully I'm not repeating an earlier post.)
 
I have recently moved my computer (Dell Dimension 5000 - purchased Jan 05) a distance of approx 10ft. This necessitated unplugging everything. When I put it back together again I now get this message:
 

System halted!
Attention: Unsupported Video Configuration Detected

Action is Required

This computer has an add-in graphics card, but the monitor is plugged
into the integrated video connector.
To attach the monitor cable to the add-in graphics card:

1. Shut down the computer
2. Plug the monitor cable into the add-in graphics card connector.
This may require a video adapter or video adapter cable.
(provided with the system)
3. Turn on the computer.

This message should not appear after completing these steps.
For more information or help, please refer to the system documentation

This message appears after a few seconds - up to this point the computer looks as if it is booting up as normal. Nothing I do can get me past this message.
 
The thing is I was very careful to note exactly where everything was plugged in and made sure it was put back in the same place. I've had a look at the back of the box - there is only one socket that the monitor could possibly go in. Also I do not have the adapter referred to - although of course everything worked fine without it before so I can't see why I would need it now!
 
What do I do? Any help very gratefully received.
 
Stuart

GuitarCanuck

2 Intern

 • 

276 Posts

February 27th, 2007 12:00

See the following picture of the Back View of your computer:  

<ADMIN NOTE: Broken link has been removed from this post by Dell>

 
It sounds like you plugged your monitor into the blue connection 5 (VGA video connector).  That is the "integrated video connector" that is described.
 
But your computer must have come with an add-in graphics card, which is plugged into the PCI-Express card slot.  The connection for this is located at location 8 (card slots).  In this area, find a connector which looks like it has the same type of pins that you see at location 5 for the VGA video connector.  Plug your monitor into that.
 
Good luck!

JoKing

2 Posts

February 11th, 2009 19:00

I am having this exact problem, except there's no connections at location 8 for me,  I have a Dell C521.

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