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42730
July 22nd, 2011 12:00
Mouse not Working - Help!
Hi, first time poster. Four year old Dell Dimension E520 is now longer recognising any kind of mouse. Using USB Connector port. Bought a new Logitech M100 mouse today and it works fine on my works laptop so I know its OK. When I try to install it into the PC I get this error message "The driver installation file for this device is missing a necessary entry. This may be because the INF was written for Windows 95 or later. Contact your hardware vendor". But I know the mouse works fine on another PC and its brand new. Why can't my PC now recognise this device? Any ideas?
RoHe
10 Elder
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45.2K Posts
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July 22nd, 2011 17:00
Always include the version of Windows in your posts! :emotion-5:
Did the new mouse come with an installation CD?
You can try this:
Find the entry for the mouse in Device Manager. Right-click and Uninstall it. Then reboot and, hopefully, Windows will see the new hardware and install a generic mouse driver. Then run the new mouse's installation CD, assuming it came with one.
Ron
muto
2 Intern
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872 Posts
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July 22nd, 2011 23:00
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slackdad43
2 Posts
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July 25th, 2011 01:00
Thanks for replies. I've resolved the problem by downloading "Driver Boost" programme which identified and repaired an out-of-date driver for the mouse. All now working fine.