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kcchiefs4

2 Posts

537

January 25th, 2006 16:00

Need help with CD drive software

I was importing a cd into my itunes program when it seemed to get stuck, as in it got 3/4 of the way and just stopped. I ejected the cd and put another one in. Now whenever I play a cd in the drive it sounds like a record with a bunch of popping and skipping. It still uploads other cd's correctly and burns cd's correctly (without any popping sounds), I only have this problem when trying to play a cd from the drive. I used Dell support and found that the hardware is fine. It seems to be a corrupt software issue. They want me to contact software support which of course starts out at $99. Can anyone help? Is there a way to uninstall the sound software the drive uses and then reinstall it? Thanks for any input anyone can give. I've had this computer (Dell dimensionE310) for only 3 weeks and this is really disappointing.--David

fireberd

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January 25th, 2006 20:00

I'll see if I can help a Chief's fan (especially since I used to live in KC North).

The iTunes media software may be the culprit.  Uninstall the iTunes, restart Windows and see if that takes care of it.  If not (and before you reinstall iTunes), uninstall the sound module in the Windows Device Manager then restart Windows and it will be detected and reinstalled.  That seems to fix a lot of flakey problems.  Finally if none of this helps, reinstall the Dell sound drivers then restart Windows and see if it fixes the problem. 

If none of this helps you can use the Windows XP "System Restore" function and restore your PC to a date/time PRIOR to having the original problem.  However, any programs that you've sinstalled since that date will be lost and you will have to reinstall them, but any "data" will not be lost.  You could do this first if you want rather than the iTunes uninstall, etc.   

kcchiefs4

2 Posts

January 26th, 2006 13:00

I am assuming Uninstalling itunes will erase all 600+ songs I have in there, won't it? Technology is great, but can really stink at the same time.

fireberd

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January 26th, 2006 18:00

Find out where ITunes stores the songs (what folder) and copy that folder to a temporary location, then, if ITunes deletes the original song directory you will still have the songs in the temporary folder.  But, many tines when you uninstall a media program it leaves the songs intact on the hard drive.

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