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October 21st, 2016 08:00
Network printer not working with new XPS system
I have a Lexmark E129 networked printer, and access it from several local Windows-10 machines. I had just done setup for this on a new HP W10 laptop, all went well and easy.
I am now installing a new Dell XPS 8910 system, and the printer seemingly installs properly, but then won't work.
I went through all of the recommended procedures (several times!!);
Devices & Printers; add device, printer i wanted is not listed, Ethernet port, update drivers, printer is found, select Lexmark, select E120 printer, install. it talks to the printer (gets it name), and all seems good.
Finally it gives the message "You have successfully added Lexmark Universal V2", and the device properties show "this device is working properly, and it shows up as a printer. But trying to print anything to it, "The printer is in an Error condition", although any other machine on the local network can print to it - the printer is fine.
Not sure what is different about this new Dell system.
Lexmark does have W10 drivers for it (as above, works on several other W10 systems.)
Mary G
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October 21st, 2016 11:00
Did you install the Lexmark drivers for 10? The automatically selected drivers will not work.Check Network and Sharing Center to make sure File and printer sharing is selected. The networking settings should be checked and adjusted.
guthrie
13 Posts
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October 21st, 2016 21:00
Yes; as noted I downloaded the drivers from Lexmark, and indicated "have disk" to install them. And network sharing and discovery are on. The printer drivers install, but printing fails - "printer is in Error".
Seems odd that if the W10 drivers are not good to use, that Lexmark has MSoft distributing them!
PS: The (MS) drivers do work on all my other W10 machines.
guthrie
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October 28th, 2016 21:00
I found that using the "add new printer" and choosing the "use network address" option, after already installing the (MS) driver, got it to work.
Also, Dell support responded;
"The issue that you have reported needs advanced software expertise and it does not fall under our basic scope of support.
Your request will be supported by our specialized Dell Tech Concierge team, who can be reached at 877 844 3355. It will be a fee based support."
This is certainly a surprise and disappointment – that my warranty covers “only simple things”, and anything which you deem as “complex” needs paid support.
I will advise our University not to purchase Dell anymore.