Unsolved
This post is more than 5 years old
2 Posts
0
299366
March 30th, 2012 10:00
OptiPlex 390s - Alert! Fan Failure at Start-up
Good morning, all:
Thanks in advance for any help you might be able to provide. I am the IT Mgr. for an organization and we procured 20 Dell OptiPlex 390s last August. All of the units are displaying the following messages at start-up, in random order:
Alert! Previous Fan Failure
Alert! Previous Hard Drive Fan Failure
Alert! Cover Previously Removed
I can attest to the fact that the fans are functional and that the none of the covers were ever removed. Upon researching this issue, I did find the latest release of the BIOS from Dell (A05), and deployed it on 10 of the units. The frequency appeared to be less with the latest update of the BIOS, however, the Alert Messages are still appearing. Other than being annoying, this does present logistical problems as some users have their machines set to start-up automatically to work remotely, and unless someone is there to press "F1" to continue, their workstation won't continue with the boot process.
The question is:
1.) Does anyone know how to permanently solve this issue and if not,
2.) Can this messaging be disabled in the BIOS or otherwise to prevent it from occurring?
Thanks again, everyone
Austin
RoHe
12 Elder
•
45.2K Posts
•
172.6K Points
0
March 30th, 2012 12:00
I pinged my Dell contacts about this.
SFBGS-AQuirk
2 Posts
0
April 2nd, 2012 11:00
Thanks for looking into this. I will attempt to reach him today. Do you think this mean all of the machines will need to be replaced/repaired?
RoHe
12 Elder
•
45.2K Posts
•
172.6K Points
0
April 2nd, 2012 11:00
I'm told you'll have to contact your Dell Technical Account Manager or Account Executive. The TAM or AE will gather all of the service tags and submit a trouble ticket.
RoHe
12 Elder
•
45.2K Posts
•
172.6K Points
0
April 2nd, 2012 11:00
Dell has to understand the problem and decide how they'll handle it. I don't work for Dell and have no idea what they'll do.
Probably be a good idea to back up all the data on a server somewhere asap, if it's not already backed up.
Hope they resolve this for you, quickly!
DELL-Chris M
Community Manager
•
56.9K Posts
•
232.1K Points
0
April 6th, 2012 16:00
We think the issue is with the Sunon fan. Your Technical Account Manager or Account Executive should replace the fan. I do not know which part numbers they might need though.
Chrysleigh
1 Message
0
June 22nd, 2012 09:00
We ran into this with the 330 390's we rolled out last Fall. One thing that has helped us is clearing out the Event Log in BIOS. If the error comes back again then we replace the fan. 75% of the time though the error doesn't occur again after we clear it in the logs. Sorry if I'm a late on this one, but I saw there was no answer yet; so thought I'd put my two sense in. Did you have the power supply issue? We had bad power supplies in ALL of our systems in which they needed to come out and replace. Boy, was that a fun project.
Chrystle