OptiPlex 755 NIC Failure

Question

I have a problem with one of six brand new OptiPlex 755 Mini Tower, it start displaying NIC Failure, and then after it loads windows xp pro sp 2, start the wizard of installing a new device that windows has found, is the ethernet controller, and I tried to install it in many different ways but it doesn't work with the network that we have. I did a little search and found that it seems that the bios of the NIC is corrupted, and needs to be reprogramed or boot it if that's correct, i'm not sure , any help that I can get will be appreciated. Thanks

DELL-Chris M · Answer

Interior Systems, Inc, Have you tried reflashing the bios?

DELL-Chris M · Answer

Go here and read the 'Download file to Desktop' and the 'Run the BIOS update utility from Windows environment' instructions.

Interior System · Answer

nop, I haven't do anything. What's that reflashing bios?? How can I do it? thanks. Message Edited by Interior Systems Inc on 06-04-2008 07:30 AM

Interior System · Answer

thanks Chris for all your help , I really apreciated, but since the computer boot up normaly excluding the message of NIC Failire, but I mean starts up windows, everything is working ok, and since it has warranty I already talked with one of the represent of dell chat support, by the way it easy and fast to use, the are going to send a tech to replace the mobo, so sorry , but thanks a lot for your help, take care

nugundam93 · Answer

Interior Systems, please do keep us updated if the mobo replacement will work.  I'm leaning too towards the BIOS flash solution which would be quicker since I hear this issue has been rather common.

Interior System · Answer

sure nugundam93, count with that, I will let you know what the tech that is going to install the mobo, says about it, an explanetion or whatever he says.

nugundam93 · Answer

thanks!  and hope they get your issue resolved soon.  :)

Interior System · Answer

Reporting the issue of the NIC Failure, the mobo was replace by one of Dell's technician, by now the computer is working fine, no error at boot , and  the on board NIC working fine, I guess that the problem was the NIC, I hear something that some one say about reflashing. Sorry for the delay. take care all you, and thanks for the help.

nugundam93 · Answer

thanks! glad to hear that your system is back up.  :)

Interior System · Answer

Thanks xandraius, I will take it as an advise, I won't like seeing that message on my monitor againg lol. take care.   xandros is a good one too.

brannonwj · Answer

I am having the same problem with about 20 755s that I got from a company I recycle for.

I have disabled the MEBx and flashed the bios with the most recent BIOS update and still nothing. The NIC will not work in linux either.

I have tried everything I know and nothing has worked.

Any help would be greatly appreciated.

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OptiPlex 755 NIC Failure

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