2 Bronze

Optiplex 3010 with third party RAID controller

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Hi,

I installed an Adaptec 1220SA RAID controller in an Optiplex 3010 and have two HDD's attached to it. There aren't any drives connected directly to the motherboard. Neither the RAID card nor the drives attached to it are visible in BIOS, so they can't be chosen as boot devices.

The machine starts OK, goes thru the initialization of the RAID controller OK, but then it stops with a 'No hard disk drives detected' warning, giving 3 choices: continue, go to bios, go to the self test utility.

However, if F1 (Continue) is pressed, it boots up perfectly from the RAID drives and everything works as expected.

Any ideas how to get rid of that error/warning message?

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Re: Optiplex 3010 with third party RAID controller

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Hi nehamanoka,

i had the same problem like you, only with a Optiplex 7010 and also an Adaptec 1220SA and an Promise Fasttrak TX 2300 raid controller.
(press F1 to continue...)

I also tried a lot and on my 7010 it's working with the following (Dell) BIOS Settings:

General - Boot sequence: Internal HDD
System Configuration - Integrated NIC: Enabled w/PXE

I have no idea why it is now working and i had not the problem with a Optiplex 790.

hth

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17 Replies
8 Xenon

Re: Optiplex 3010 with third party RAID controller

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CMOS Setup should not have any Drives listed to boot from.  The Drives on the controller are handled by a bios rom on the controller.  


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2 Bronze

Re: Optiplex 3010 with third party RAID controller

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If i uncheck 'Internal HDD' as a boot device option in CMOS setup, it doesn't boot at all.

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8 Xenon

Re: Optiplex 3010 with third party RAID controller

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The Adaptec 1220SA RAID should have a boot bios.

This is not a dell product.  This is not the Adaptec Support Forum.

Adaptec - Adaptec SATA II RAID 1220SA

www.adaptec.com/.../aar-1220sa

Bios Updates and Other Downloads Downloads
DateFilenameDescription
8 Nov 2010 1220SA BIOS Build 2507 BIOS Update Version 6.0-0 Build 2507 for the Adaptec SATA II RAID 1220SA
Product Documentation
SATA II and SAS HostRAID - Installation and User's Guide (Dec. 2007) 
Note: Selecting the boot controller is done using the system BIOS Setup Utility. Launching the
system BIOS Setup Utility varies depending on your computer model. Refer to your computer
documentation for instructions on how to access the system BIOS.
1 Enter the system BIOS Setup.
2 Navigate to the disk drive boot sequence.
3 Move the boot controller to the top of the list.
Use the ACU to make the array bootable
(see Managing Bootable Arrays and Devices on page 73).
Continue with Installing the Driver and an Operating System on page 42.

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The forum is primarily user to user, with Dell employees moderating
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2 Bronze

Re: Optiplex 3010 with third party RAID controller

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Whoah. I was just asking for help. I don't really see why you got so angry about this.

This is in fact a Dell product, namely a PC, having lots of empty slots to expand it - as it should, by definition, being a good old-fashioned PC. So I feel entitled to ask for help if I plug in a card and something looks weird.

I'm good at making these RAID cards work. I know how to set them up. I know where to find their latest bios. i know how to upload them. If i didn't know all these things i'd still have google, just like you do. 

This RAID is set up, working OK, bootable, lastest bios. I might be stupid and overlooking something trivial, but you don't have to feel obliged to answer.

Now. Dell. PC. Third party accessory card. Dell error message. Any ideas?

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8 Xenon

Re: Optiplex 3010 with third party RAID controller

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3rd Party Card is not supported by Dell.    There is no "anger" in any portion of the previous post.  Merely statement of fact.


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
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2 Bronze

Re: Optiplex 3010 with third party RAID controller

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Again, I'm looking for advice and/or tips here for a question about a computer that was designed to be expandable. I'm glad I've found the Voluntary Dell Police, but that's not what I was looking for.

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8 Xenon

Re: Optiplex 3010 with third party RAID controller

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http://ftp.dell.com/Manuals/all-products/esuprt_desktop/esuprt_optiplex_desktop/optiplex-3010_Owner%...

Being less Terse and Passive Aggressive is more likely to be the path to help.

Under CMOS Setup the Boot Sequence may need to be changed.


Allows you to specify the order in which the computer attempts to find an operating system from the devices specified in this list.•

USB Storage Device•
CD/DVD/CD-RW Drive•
Onboard NIC

If you have a serial port set it to COM1 rather than Auto

SATA Operation
Allows you to configure the operating mode of the integrated hard drive controller.•
Disabled = The SATA controllers are hidden•
ATA = SATA is configured for ATA mode

Drives
Allows you to enable or disable the various drives on-board:•
SATA-0•
SATA-1•
SATA-2•
SATA-3

OROM Keyboard Access
This option determines whether users are able to enter Option ROM Configuration screens via hotkeys during boot. Specifically, these settings are capable of preventing access to Intel RAID (CTRL+I) or Intel Management Engine BIOS Extension (CTRL+P/F12)

•Enable — User may enter OROM configuration screens via the hotkey.

•One-Time Enable — User may enter OROM configuration screens via the hotkeys on next boot only. After next boot, the setting will revert to disabled.

•Disable — User may not enter OROM configuration screens via the hotkey.


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

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2 Bronze

Re: Optiplex 3010 with third party RAID controller

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SpeedStep, I sincererely appreciate all the effort you've put in this.

I went thru all possible dell bios setting variations of sata controllers/drives enabled/disabled, boot order, etc. as suggested, to no avail.

I have a working RAID 1, it is bootable, but not before pressing F1 as an acknowledgement of the bios detecting no hdd-s attached.

I've googled around - this is no new thing from a dell pc. However, I still beleive it's an Optiplex 3010 bios flaw that this "no hdd" warning can't be turned off - by setting on-board sata drives to 'disabled' or any other way.

I've given up. omitted the adaptec card and went for a simple w7 sw raid1.

Sppedstep, thanks for all your help, though.

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Re: Optiplex 3010 with third party RAID controller

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Hi nehamanoka,

i had the same problem like you, only with a Optiplex 7010 and also an Adaptec 1220SA and an Promise Fasttrak TX 2300 raid controller.
(press F1 to continue...)

I also tried a lot and on my 7010 it's working with the following (Dell) BIOS Settings:

General - Boot sequence: Internal HDD
System Configuration - Integrated NIC: Enabled w/PXE

I have no idea why it is now working and i had not the problem with a Optiplex 790.

hth

View solution in original post

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