Optiplex 360/Windows 10/CD-DVD drive problem

Question

I've recently upgraded my Optiplex 360 to Windows 10 - service tag .All working fine generally, though I note (too late!) the comment on the Dell website that 'Product not tested for Windows 10 upgrade'.  The only problem that I have is that the built-in CD/DVD driver no longer works, doesn't appear at all in the Device Manager etc.  Thanks to plugging in more memory, installing a SSD as C: drive etc., this pc is working well even though it's a few years old.  I don't want to have to replace it if I can avoid that.Does anyone konw whether it's likely that I would be able to replace the existing internal CD/DVD drive with one which DOES support Windows 10, or is the problem at a lower level e.g. consistency with the Intel 82801G SATA storage controller?

DELL-Chris M · Answer

Because the optical drive worked on the prior operating system, the drive is fine on a hardware level. The issue is that we never provided any 64 bit drivers for this model. Only 32 bit 7/Vista. So the chipset drivers may not have installed properly in 10. I think you should ask the users on the Windows 10 Forum board if there is a workaround.

rdunnill · Answer

All working fine generally, though I note (too late!) the comment on the Dell website that "Product not tested for Windows 10 upgrade". The only problem that I have is that the built-in CD/DVD driver no longer works, doesn't appear at all in the Device Manager etc.

This could be a problem with incompatible filter drivers.

Microsoft has a "Fix It" utility available online, which may be of help.

speedstep · Answer

The issue is SATA vs IDE mode and INTEL RST Drivers. The version that comes with windows 10 DOES NOT support older versions of INTEL Chipset. That means if you did not do AHCI instead of ATA that several things wont work. F6 drivers needed may need a complete reinstall. Many SATA drives do not work at all when bios is not set for AHCI instead of ATA. Many things DO NOT ENUMERATE or are NOT SEEN when CHIPSET Drivers are not installed.

There are not and likely WILL NEVER BE ANY Win7 or 8 or 10 drivers. HOWEVER WDDM 1.0 VISTA drivers work fine.

Description	Supported OS	Download
Analog Devices ADI 198x Integrated High Definition Audio Driver This package provides the Analog Devices ADI 198x Integrated High Definition Audio Driver and is supported on Precision and OptiPlex that are running the following Windows Operating System: Windows 7.More details	Windows 7 32-bit
Analog Devices ADI 198x Integrated HD Audio Driver This package provides the Analog Devices ADI 198x Integrated HD Audio Driver and is supported on the OptiPlex, Precision and Latitude models that are running the following Windows Operating System: Windows 7.More details	Windows 7 64-bit

Description	Supported OS	Download
Intel Chipset Software Installation Utility, v.9.1.1.1015, A01 Intel Chipset Device SoftwareMore details	Windows Vista 64-bit Windows XP Windows Vista 32-bit Windows XP x64

Intel® Core 2 Duo with Intel, Enhanced Intel Speed Step Technology and Execute Disable Bit supports MSDOS all the way to windows 10.

http://www.dell.com/downloads/emea/products/optix/Optiplex_brochure_360_en_new.pdf

Further enhancement can be had by installing INTEL RST 9.6.Failure to install in proper order will result in STOP 7B INACCESSABLE BOOT DEVICE. Changing mode from ATA to AHCI or the other way round without drivers first will also Bluescreen STOP 7B INACCESSABLE BOOT DEVICE. AHCI must be set in order to install INTEL RST 9.6 and Higher. You will however get to a point where newer versions DO NOT WORK and ARE NOT SUPPORTED.

INTEL Drops support for the older chipsets with each new RST version from 7 to 8 to 9 to 10 to 11 to 12 to 13 to 14

Windows 7 Comes with INTEL Matrix Storage Manager 8.9
but larger ADVANCED FORMAT 4k DRIVES require RST 9.6 minimum.

you cannot update INTEL MSM or RST to your hearts content from version 7 to 8 to 9 to 10 to 11 to 12 to 13 etc. As the drivers and chipsets get newer the older ICH5 6 7 8 9 etc are dropped from support.

downloadcenter.intel.com/.../15251
INTEL RST Version 9.6.0.1014 may be the max for your motherboard

PCI\VEN_8086&DEV_2682&CC_0104= "Intel(R) ESB2 SATA RAID"
PCI\VEN_8086&DEV_27C3&CC_0104= "Intel(R) ICH7R/DH SATA RAID"
PCI\VEN_8086&DEV_27C6&CC_0104= "Intel(R) ICH7MDH SATA RAID Controller"
PCI\VEN_8086&DEV_2822&CC_0104= "Intel(R) ICH8R/ICH9R/ICH10R/DO/5/3400 SATA RAID"
PCI\VEN_8086&DEV_282A&CC_0104= "Intel(R) ICH8M-E/ICH9M-E/5 Series SATA RAID"

INTEL RST 9.6 may be the ONLY version you can use. If you can use 10.1 this is only needed for drives above 2TB

10.1.0.1008

The install requirements are fact and not actually related to Dell in particular. When you set ATA mode you must use a USB DVD drive because the onboard SATA DVD will NOT boot unless AHCI set.

This is what you use to install DOS aka USB Floppy, Or XP or Ubuntu etc. All Os from MSDOS all the way to windows 10 works fine on the 360/760/960. It is not however a water chicken install with one hand covering your eyes.

http://knowledge.seagate.com/articles/en_US/FAQ/218571en?language=en_US

http://www.intel.com/content/www/us/en/support/boards-and-kits/000005646.html

http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000006704.html

https://downloadcenter.intel.com/download/15251

I am quite sure that NONE of these versions work with the 360 /760/ 960 .

This is also why newer versions of windows aka 8 and 10 require the old 9.6 or 10.1 RST Driver because

windows 7 comes with Matrix storage manager 8.9 which works fine EXCEPT for advanced format drives.

TimboRubio · Answer

Thanks DELL-Chris M but isn't my system still 32 bit despite upgrade from Windows 7 to Windows 10? This drive worked fine with Windows 7 but not now with Windows 10.

TimboRubio · Answer

Thanks rdunnill for taking the trouble to reply. Unfortunately, Microsoft website advises that FixIt utility is not compatable with Windows 10 'at this time'

LSUFAN51 · Answer

:emotion-2: Windows 10 No DVD drive or NOT working 4 WAYS TO FIX www.youtube.com/watch;

TimboRubio · Answer

Thanks all for your feedback on this.

I do now have a solution for the problem.

I worked my way through the suggestions at article 314060 on the Microsoft software knowledgebase. Resolution 5, to create a registry subkey (associated with HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi), worked for me. No idea how/why!

TimboRubio · Answer

Thanks SpeedStep for such detailed feedback, though I'm afraid most of it went 'over my head'! I do now have a solution though.

speedstep · Answer

Changing Registry in these areas can make windows re check drivers. The issue with DVD was driver based not hardware failure based. Changing the DVD region from None to 1 for usa also fixes issues. The drivers for Sata or PATA aka ATA vs AHCI are needed for proper DVD operation. This is why Chipset and Intel / NVIDIA / ATI  AHCI drivers are involvled. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapiHKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
vstorHKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
vraidHKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\amdsata HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\iastor

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