I am using a USB dongle that contains a licence code in it to run a software package. The dongle
does not require a licence and is visable in device manager when plugged in. However when I go
to the software licencing screen it comes up with 'LPT Dongle error' however the dongle is not an
LPT device. The software company has looked into it in depth and stated that it is a hardware problem
confilicting with an LPT port. The desktop however has not got an LPT port in device manager, all
drivers are up to date, the dongle has been plugged into another PC and works flawlessly?
Any help would be much appreciated
Windows 7 Pro 64 bit
210-AFGI : OptiPlex 7040 Mini Tower XCTO210-AFGI : OptiPlex 7040 Mini Tower XCTO
You mentioned testing the 3rd party dongle on another system. What specific system/model? Was it a desktop PC with the same operating system as the Optiplex? Is there another Optiplex there with Windows 7 Pro 64 bit to test the dongle on?
Hi Chris thanks for the reply, I havnt got another Optiplex system to try it on unfortunately, it was however plugged into another HP 64bit system running Windows 7 Pro and it can see it
See attached image of the dongle type and also device manager with the dongle inserted and removed
The software is provided by Imagemet for thier SPIP software, link here to dongle info
I do not know. Perhaps look for newer Nvidia GeForce 6150LE SMBus chipset drivers, reboot and retest. But, we only released Optiplex 740 drivers for XP and Vista so I am not sure where to find them. Also test the dongle in every USB port on the rear of the Optiplex.
My mistake. The 7040 uses the Intel Q170 Express Chipset. Run this easy to use Intel Driver Update Utility and it will automatically tell you if you need to update your Intel drivers, and if so, will prompt you to install. Once installed, Click Start- Intel Driver Update Utility- Intel Driver Update Utility 2.0. Then click "Auto detect...".