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beltrixx
Copper

Optiplex 780 - unknown diagnostic light code 1,2,4 plus orange power button

Hi everybody,

I recently inherited an unused PC from work. It's an Optiplex 780 with a faulty power supply.

I replaced the power supply with a working one from an old Optiplex 740 and also had to buy an standard ATX 24 pin to mini ATX 24 pin cable in order to use the 740' PSU in my Optiplex 780.

I have plugged in the power cord (but no mouse & keyboard because I don't have any USB keyboard available) and I expected the computer to show DELL logo as well as on screen POST messages during power up but instead I can see the following :

1) Power button in orange color. No blinking. : according to service manual it means PSU is probably OK and PC has reach booting stage 2.

2) 1,2 & 4 green diagnostic lights are on. This combination (1,2,4) is not listed in service manual so I have no idea on the possible kind of error.

Any suggestions about the possible error and how to fix it?


Kind regards,

Beltrixx

(Manel)

"...Never in the field of human conflict, was so much owed by so many to so few..."

[ Winston Churchill, about the RAF pilots during WW2 ]

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4 Replies
beamermt79
Diamond

RE: Optiplex 780 - unknown diagnostic light code 1,2,4 plus orange power button

Hello!  I would unplug everything go into the computer and unplug any cards you have like graphics card and network cards etc. Also unplug your HDD and Optical Drives and plug them all back in and see if that clears it.  I looked at the manuals you did and just combined 1,2 and just 4.  

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RoHe
Diamond

RE: Optiplex 780 - unknown diagnostic light code 1,2,4 plus orange power button

If I hazard a guess, I'd say it's the video card based on code 1,2,4.

1,2 = A possible expansion card failure has occurred.

2,4 = A possible graphics card failure has occurred.

I suspect you may be seeing a combo of both of those LED codes. So first thing is to reseat the video card in its slot.

And if this PC sat around for a long time, unplugged, with a defective PSU, then you probably want to replace the motherboard battery right away, if nothing else than to rule it out as contributing to the problem. It's a CR2032 3-volt lithium ion battery, ~$2 at discount stores.

Ron

Forum Member since 2004
I am not a Dell employee

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speedstep
Diamond

RE: Optiplex 780 - unknown diagnostic light code 1,2,4 plus orange power button

Duracell DL2032 also works.  They keep them in the *** section of grocery stores because blood sugar meters use the same batteries.  Even though they say medcal device they work on computers just fine.


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beamermt79
Diamond

RE: Optiplex 780 - unknown diagnostic light code 1,2,4 plus orange power button

Hmm.. Didn't think of the BIOS battery issue.  

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