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June 21st, 2011 12:00

Optiplex 990 with Nvidia Quadro FX580

Hello forum,

I ordered an Optiplex 990 and I wanted to put the Nvidia Quadro FX580 from my Optiplex 980 into the new one 990. But the system won't boot up. The system hangs at boot with all 4 LEDs on and no output on screen.

The BIOS is version A03.

If I remove the FX580 the system boots up fine.

As far as I can see, there is no jumper to disable the onboard graphic card.

 

Does anyone know, how to enable the addon socalled "discrete" graphic card?

 

many thanks in advance

9 Legend

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47K Posts

June 21st, 2011 14:00

The power supply is probably insufficient to run the card or it somehow interferes with another in the system.

10 Posts

June 22nd, 2011 00:00

The power supply is better than the one from the 980. Any other cards (USB3 expansion card, Firewirecard) are removed for testing.

So if I connect the vga cable to the onboard connector, I can boot the system up with the fx580 inserted. The system informs me, that there is another graphic card inserted and I can choose to press F1 to continue or F2 to setup or to switch off.

If I continue, the system boot runs fine and I can see the FX580 in the hardware manager and I am able to install drivers - haven't done yet.

But no boot with DVI cable only on the fx580.

10 Posts

June 22nd, 2011 01:00

I forgot: In the manual section of the support section where no entries about supported graphic cards for the Optiplex 990.

10 Posts

June 22nd, 2011 01:00

LOL - Answer from Dell Support: This videocard is not supported in the 990. Does anyone have a full list of supported graphic cards? I need a card with at least 2 digital output and it must be from Nvidia and it should perform.

Why is the PCIe16x implementation not fully functional?

Community Manager

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54.9K Posts

June 23rd, 2011 19:00

Which form factor did you purchase? Desktop, Mini-Tower, Small Form Factor?

1 Message

June 30th, 2011 06:00

Hello

I found the same problem on some forums and the solution was to replace the Dell BIOS graphic card by one HP BIOS.

Dell BIOS : 62.94.96.00.05

HP BIOS : 62.94.8B.00.05 Hope this will help you to find the solution. Download


Kind regards

1 Message

November 10th, 2011 13:00

You can add the Nvidia NVS 420 to the list as well.  Same problem, won't boot with 1 2 3 4 lit up amber.  I have tried the card in two different 990's bios rev A06 and A07.  the card will post in any other Model.  I have not tried flashing the video card bios yet, as interchanging video card bios' from one manufacturer to another is a gamble.  

Dell Tech Support: Is this a know issue and it will be addressed in a future bios update????

4 Posts

November 10th, 2011 13:00

I don't think the power supply is the problem. This is a low power card (40W maximum draw - source: www.nvidia.com/.../product_quadro_fx_580_us.html)

The Optiplex 990 (there are 4 form factors - all with difference power supplies, I'm going to assume he has the desktop)

250W (source: www.dell.com/.../pd)

PCI-e x16 slot has maximum power draw of 35W

Power supply should be fine.

1 Message

January 11th, 2012 08:00

It is the power supply.  We have two hard drives in our 990 and the 90% efficient Power supply, and it wont boot with NVIDIA card.  We unplug one of the two hard rives and it boots fine.  We called Dell Support and they told us it is the power supply.  We are trying to track down a standard power supply to see if that makes a difference.   So 90% efficient actually means "under powered" because it isn't stepping up when more power is needed.

1 Message

January 19th, 2012 07:00

I had the same problem, i just brought  ASUS GeForce GTS 550 Ti but realized there is no power cable for graphic card..... so i can't use it?

August 10th, 2012 09:00

I had a good Nvidia Quadro NVS 440 card that works fine in Optiplex 755 Windows XP but would work in Optiplex 990 Win7.  The computer would start BIOS but then I would get a flashing curser in the upper left of screen.

I did the following and now the video card works in 990

1. Update BIOS to A13

2. Place video card in slot 4 instead of slot 1.

Side note. I noticed when the card was in slot 1 the BIOS had a Video option for multi screen.  After moving the card to slot 4 the Video option in BIOS is removed.

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