Please help. How to remove 'Hard Drive Self Monitoring System' notice?

Question

Hi everyone,

Can someone please help me in disabling this notice I receive before booting into Windows? "Notice: Hard Drive Self Monitoring System has reported that a parameter has exceeded it's normal operating range. Dell recommends that you backup your data regularly. Press F2 to continue." I found no options to turn this off. After I press F2 and exit the BIOS. I am booted into Windows 7 normally.

I just bought a new Seagate SSD drive "ST240HM000" 240GB, 6GB/s SATA and installed it into my desktop which is a Dell Studio XPS 8000. There is nothing wrong with the hard drive since I have already done diagnostics and tests. I've already tried Pre-boot system assessment, Dell Diagnostics in F12 and Dell Diagnostics from the CD that came with my computer. Nothing is wrong with my Studio XPS 8000. (Nothing has been wrong until I installed this SSD drive receiving the notice) The computer passed all Diagnostic tests it was given. I did the entire test (which took all day). The hard drive is not defective. I have fully installed Windows 7 on it as well. The hard drive has passed all tests and I found no errors with the hard drive.

I am assuming my motherboard or BIOS does not recognize the hard drive since it is a SSD (Internal Solid State Drive). I have checked if there are updates for my BIOS in Dell support but there hasn't been since 2009. My BIOS is already updated to 2009. I think the BIOS may be reading the drive as exceeding the operating range but the hard drive should still work since it is SATA 2.0. The data transfer just won't be 6GB/s. I've tried everything I can think of.

Please if someone can help me on what to do or what I should look for to turn off this notice? This has been frustrating me all day.

Thank You!

osprey4 · Answer

Hi diggadang,

As the message says, this is a system incorporated into the drive itself (self monitoring). It's not reported by the BIOS. My recommendation would be to contact Seagate. There may be a firmware or other update required.

diggadang · Answer

Thanks for quick reply Osprey4. Ok I will try contacting Seagate for a possible solution.

osprey4 · Answer

Do you have the SSD plugged into the first SATA port? I cannot find anything in the manual about disabling SMART, although I'm a bit disappointed in Seagate's response to your query.

diggadang · Answer

Hi Osprey4,

I have contacted Seagate. Their reply was that "You will need to contact Dell about their software since it is the Dell parameters that are off giving you the message. We cannot tell you how to change the parameters on their software to have those warnings stop. " Their firmware is up to date since the SSD is pretty new.

I did however, plugged my Seagate SSD to another computer and the notice does not come up. The other computer actually boots into Windows successfully. Right now, I will contact Dell to see if I can get any help with this. If you have any solution for this Osprey4, please let me know. Thanks!

osprey4 · Answer

I searched and found this same issue for a Crucial SSD, and their fix was a firmware update for the drive. That's why I though Seagate might have a more helpful response.

diggadang · Answer

Yes it is plugged in the first SATA port. I even tried to plug in third SATA port and the Notice still shows up. Yah I can't find anything to disable the SMART either. I searched online and some places say go to BIOS but I looked everywhere in my BIOS and there is no option to turn off SMART. I guess my motherboard may be out of date for the SSD drive then?

diggadang · Answer

Oh I see. Thanks Osprey4 for replying anyways. I am disappointed with Seagate's response too. Their SSD should be compatible with my Dell. Not sure what to do now =/

osprey4 · Answer

I don't know where you got it, but you could return it and get the Crucial drive.

soldierx5 · Answer

I have the EXACT same issue with the ST240HM000 doing this same thing in two of my Inspiron 13 7000 machines.  the SSDs work perfectly fine in any other laptop. I have simply been living with the press F1 to retry reboot, then the SSD magically boots fine in these laptops Please help! Thanks Robbie

speedstep · Answer

smart errors usually indicate imminent failure and all lost data.

cobberdig · Answer

Did you ever find a solution to this? I have the same problem with a kingston ssd i just bought same model computer dell xps 8000. I just get self monitoring message press f2 to resume then it puts me into the bios.

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Please help. How to remove 'Hard Drive Self Monitoring System' notice?

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