Printer not connecting to Computer

Question

I purchased a new Dell 8400 Dimension, Dell all in one printer, and a Dell USP printer cable three months ago.  The printer has never worked. The computer screen always displays the same message when I try to print:  'Printer unable to communicate with computer'.   Dell Technitions have sent me two replacement printers, one replacement USB cable, and reinstalled the Operating System.  Nothing solves the problem.  The only software ever installed on the computer is that which Dell installed prior to me receiving the machine.  I have spent countless hours trouble shooting with the Techs.   Now the three month warranty contract  has expired, the orriginal problem has never been corrected, and Dell refuses to help because the warranty has expired.    Does anyone have leverage to get me some assistance?

BigBrother · Answer

BillyGoatG,   Are you in California?  If so, you have additional rights to have your problem resolved under warranty if the problem was not resolved during the initial warranty period.  Otherwise, contact the BBB in your state for assistance.  I hope that you have documented all of your contacts with Dell in this regard.   Steve

bobh621 · Answer

Look at the procedure of filing in small claims court in your state. In some states you can file without an attorney, and the paper work is fairly simple. The court will need to seve a subpoena on Dell, and a letter asking for the name and address of the person to serve will probably get the attention you need.

RoHe · Answer

Try posting the problem with your specific Dell printer model on the Dell Printer forum. Maybe somebody there has some advice on getting it to communicate.

BTW: Do any USB devices work on this system? That might tell you if it's a printer or PC problem. Have you tried all the USB ports with the printer?

Doesn't the PC have a one-year warranty?

Ron

lavigmj · Answer

I believe I have the same problem with my Dimension 4700.  My printer was working but now it says printer isnt communicating.  I received a new printer and it still doesnt work.  I also have a digital camera which uses USB port and that stopped communicating,  I think it has to do with the actual USB ports on the tower.  I cant think of anything else.  I reinstalled drivers, reinstalled my OS,  got new USB cables.  My only other option is to either get cables that hook up to the LPT with USB on the other end or get a new tower.  Either way it blows!

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