Problem with CD/DVD player on Optiplex 740 PC

Hi there

Thanks for the assistance. we followed your instructions and here is the report received - the DVD/CD driver still does not operate:

CD/DVD Reading and Writing

Publisher details

Issues found
Device is not working properly (TSSTcorp DVD+-RW TS-H653B) Device is not working properly (TSSTcorp DVD+-RW TS-H653B) This device is experiencing a problem that is preventing it from working properly	Not fixed
Rescan devices Succeeded Uninstall device Succeeded
Media in CD/DVD drive is not readable (TSSTcorp DVD+-RW TS-H653B) Media in CD/DVD drive is not readable (TSSTcorp DVD+-RW TS-H653B) The drive is empty or the media format is not supported	Detected
Insert readable media Failed

Issues checked
Class filter drivers are corrupt Class filter drivers are corrupt One or more class-specific filter drivers are missing/corrupt	Checked
Device filter drivers are corrupt (TSSTcorp DVD+-RW TS-H653B) Device filter drivers are corrupt (TSSTcorp DVD+-RW TS-H653B) One or more device-specific filter drivers are missing/corrupt	Checked
Drive is disabled (TSSTcorp DVD+-RW TS-H653B) Drive is disabled (TSSTcorp DVD+-RW TS-H653B) The CD/DVD drive have been disabled in Device Manager	Checked

Issues found

Detection details

6 Device is not working properly (TSSTcorp DVD+-RW TS-H653B) Not fixed

This device is experiencing a problem that is preventing it from working properly

Rescan devices Succeeded Check for changes in available devices Uninstall device Succeeded Assign drive letters to all drives that do not have drive letter

6 Media in CD/DVD drive is not readable (TSSTcorp DVD+-RW TS-H653B) Detected

The drive is empty or the media format is not supported

Insert readable media Failed Insert a readable CD or DVD into the selected CD/DVD drive

Issues checked

Detection details

6 Class filter drivers are corrupt Checked

One or more class-specific filter drivers are missing/corrupt

Repair class filter drivers Not Run   Remove missing/corrupt class filter driver references

6 Device filter drivers are corrupt (TSSTcorp DVD+-RW TS-H653B) Checked

One or more device-specific filter drivers are missing/corrupt

Uninstall device Not Run   Uninstall the problem device

6 Drive is disabled (TSSTcorp DVD+-RW TS-H653B) Checked

The CD/DVD drive have been disabled in Device Manager

Enable the device Not Run   The device must be enabled before it can be used

Detection details

Collection information
Computer Name:	MIKEDRUM
Windows Version:	5.1
Architecture:	x86
Time:	1/31/2010 10:46:32 PM

Publisher details

CD/DVD Reading and Writing
This diagnostic identifies and resolves common problems that may prevent you from reading and writing CDs/DVDs
Package Version:	1.5
Publisher:	Microsoft Corporation

Can you please help us further?

Hi, Mikedrum:

Please go to the CD/DVD FAQ (link below) and follow the instructions for a "code 39 error". Be sure to follow the instructions that pertain to your operating system. That will fix your problem.

Good luck!

I need to know your operating system in order to help.

Hi

 My operating system is Windows XP

regards

Ok, go to this link (might be the same one you used before). Instead of using the "Fix it" button, go to the "let me fix it myself" section and follow the manual instructions. This requires you to edit your registry manually. Be sure to back up your registry first.

Hi Osprey

Thanks a million for all the information and links. I followed all the instructions and am pleased to announce that my DVD / CD player is now working.

Once again, superb patience and support.

regards

Mikedrum

Excellent!! Thanks for posting back.