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Problem with Dell Diagnostics for XPS-8500
I have installed Dell System Detect. When I try to run the Dell Diagnostics for my XPS-8500, every time it gets to installing SupportAssist client I get a message stating there was a problem with your internet connection. Please try running the diagnostic again. I do not have any problems with my Internet Connection. I have been trying to run this diagnostic periodically for several weeks but I always get that message and cannot run the test.
Any help with this would be greatly appreciated.
osprey4
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March 1st, 2015 17:00
Hi Ace H,
Try running the Dell diagnostics from the F12 utility partition.
robclow
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August 20th, 2015 04:00
I have the same problem running Dell System Detect on a XPS 12. "There was a problem with your internet connection. Please try running the diagnostic again." I have also tried running the F12 diagnostics and everything looks fine.
I have also tried turning off my Mcafee firewall while I am running Dell System Detect. That does not help either.
I am running Windows 10, but I had the same problem with Windows 8.1. I've tried running DSD using Chrome and Internet Explorer. Neither works.
I am trying to get some insight into why microphone has stopped working. This is really frustrating.