2 Bronze

Problem with Optiplex 9020 and Windows 10 32 bit

We have recently began to use MDT to install our corporate images. Everything was working fine until one month ago aprox we noticed that Optiplex 9020 installed with Windows 10 32 bits began to fail.

The computer just hangs or freezes randomly while the user is working. Sometimes there is also a BSOD and an automatic restart.

We started troubleshooting by looking the minidumps and it mostly indicates that the problem is caused by igdkmd32.sys so we tried with different versions of the Intel Graphics Driver but the problem persists.

What is more annoying is that the 64 bit Windows 10 version is working flawlessly.

All the computers are deployed using MDT using the latest Dell CAB Package version A04 with all the drivers.

Has anyone experienced this kind of problems?

Thank you.

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1 Reply
8 Xenon

RE: Problem with Optiplex 9020 and Windows 10 32 bit

Igdkmd32.sys is a file associated with Intel Graphics Accelerator Drivers


STOP: 0x00000116 (0X85081008, 0X8E8349B0, 0X00000000, 0X0000000C)

Attempt to reset display driver and recover from timeout failed.

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