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9838
May 4th, 2004 04:00
Problems with internal ZIP ATAPI 250 install
Well I just bought an Internal 250 ZIP ATAPI Drive to go inside my Dell 8300. I'm having some problems with my system not recognizing the drive though. I have been pulling my hair out trying to figure out what is going on... The device manager just does not see the drive for some reason.
Here are the basic specs of my 8300, this is probably too much information but here goes:
1.5 gigs of ram, 2 dvd rom drives, 3.5 drive and 120 gig main drive... Other than the extra gig of memory, this is how it came from the factory. I figured I would be safe buying the Zip drive through Dell... I hadn't even planned on spending more than 20 mins tops on this install.
Anyways, the 2 dvd roms are on their own SECONDARY IDE cable as well as the FLOPPY (did not touch those). The main hard drive appeared to have it's own dedicated blue ATA/IDE cable, but smaller than what I am used to seeing. So I bought a 2 device ATA (just in case I decide to buy another hard drive in the future) and switched out the jumpers on the ZIP so that the ZIP was a MASTER and then plugged it in as PRIMARY on the ATA Cable and installed the blue colored end into the PRIMARY IDE cable on the mother board. I downloaded the latest drivers from IOMEGA and I thought I would be good to go.
Did the install and re-booted the system and NOTHING. There was power to the ZIP DRIVE but the system did not recognize it or assign it a name. Took it apart and and then tried every configuration, changed out the jumpers on the back of the ZIP from MASTER to SLAVE, changed where it plugged into on the ATA/IDE cable.
Nothing has worked so far. What am I missing??? Is there something that is done different from the factory than what I am doing???
FuNk_DoKta
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May 4th, 2004 05:00
salucchi
2 Intern
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275 Posts
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May 4th, 2004 10:00
Hi,
Your hard-drive is Serial ata. Your zip on the primary IDE controller should be set with the jumper on CS which is cable select. Try that and see if it works.
jdp72
5 Posts
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May 4th, 2004 15:00
jdp72
5 Posts
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May 4th, 2004 15:00
"you have 2 optical drives on 1 channel? If so you should have the hard drive and zip drive on the other IDE channel. Zip as slave. The 3.5 floppy has its own connection. Is this what u have and its still not working?"
FunkDakota,
Yes that is exactly how I had it setup intially... It kind of confused me a little since the main hard drive had it's own dedicated blue cable (SERIAL ATA??), and so it looked like there was nothing connected to the hard drive IDE. So I bought a 2 device ATA cable, which listed PRIMARY and SECONDARY on the cable and connected it to the hard drive IDE. Like I said I tried every combination of the jumpers on the back of the ZIP and going back and forth between the PRIMARY and SECONDARY cable connections.
I am stumped, as well as the IOMEGA online LIVE support...which he says one of those configurations should have been picked up my XP-Home, since the appropriate drivers should already be installed. Man I wish I would have just bought it with the ZIP drive already installed.
ceri sheeran
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1.7K Posts
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May 4th, 2004 19:00
Hi,
Check in BIOS to ensure that all four IDE channels are set to AUTO.
Is the zip recognised in BIOS on boot during the POST phase, from your posts this is not clear.
Replace the IDE ribbon cables, this has caused me problems more than once on different machines. I keep a new cable ready just in case.
Reset BIOS to defaults / clear NVRAM using the maintenance jumper
New BIOS battery
Don't mix Cable Select and Master / Slave on the drives. Use one or the other on each IDE channel.
hth
Ceri
jdp72
5 Posts
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May 5th, 2004 17:00
"Check in BIOS to ensure that all four IDE channels are set to AUTO.
Is the zip recognised in BIOS on boot during the POST phase, from your posts this is not clear.
Replace the IDE ribbon cables, this has caused me problems more than once on different machines. I keep a new cable ready just in case.
Reset BIOS to defaults / clear NVRAM using the maintenance jumper
New BIOS battery
Don't mix Cable Select and Master / Slave on the drives. Use one or the other on each IDE channel."
Ceri,
IDE ribbon cables are fine... Put swapped them into a different computer and even put in IDE cables that I know to work.
I reset the BIOS default and the NVRAM by going into the System Startup and pressing + and , , and pressing + . Saved and rebooted. Not sure what the maintenance jumper is though.
The BIOS battery I would assume is relatively new, since this machine is only a month or so old and appears to keep all time/date and other information well.
I was careful not to mix Cable Select and Master/Slave on the drives. I believe everything is on Cable Select, and the only thing on the Hard Drive IDE is the internal ZIP. I have a 2 device IDE/ATA cable, and I have the ZIP on the end (PRIMARY/MASTER connection), the other connector (SECONDARY/SLAVE) is unattached. The ZIP 250, per the instructions on top of the drive, has a jumper on the far left for Cable Select.
At this point I think I have been able to deduce that on the hardware side of things I have everything covered... There must be something software related in the BIOS that I may be missing, but I'm just not sure what that could be? Maybe I am missing something, or interpreting the BIOS as not picking up the ZIP drive??? What exactly am I looking for in the BIOS???
I believe any savvy computer techie person can probably unravel this mystery in 5 mins. Anyone local in the ChicagoLand area??? Will travel, THANKS!
ceri sheeran
2 Intern
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1.7K Posts
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May 5th, 2004 17:00
Hi,
Chicago is just a bit too far from London for me to provide a hands approach.
Go into BIOS and look at each of the IDE channels, they need to be set at AUTO. There are a maximum of four of these
Primary and Secondary IDE and two channels on each IDE. They would normally all be set on auto to allow the BIOS to auto detect the drive ( device )
This can vary depending on the machine, but is clearly idenitfied as IDE devices in most BIOS versions.
Does the BIOS detect and identify the ZIP drive on boot. You will need to watch carefully to see the IDE devices shown up as the machine boots.
Ceri
jdp72
5 Posts
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May 5th, 2004 21:00
"Does the BIOS detect and identify the ZIP drive on boot. You will need to watch carefully to see the IDE devices shown up as the machine boots."
Ceri,
Wow finally success!!! I got a little confused because on the DRIVE CONFIGURATION of the BIOS VERSION I was using, which is A05 states OFF or AUTO, but once you pick AUTO it then displays unknown device.
Thanks again.
Message Edited by jdp72 on 05-05-2004 05:10 PM
ceri sheeran
2 Intern
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1.7K Posts
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May 6th, 2004 16:00
Hi,
Thanks for the feed back, I'm pleased to learn you now have your zip drive wrking.
Ceri