2 Bronze

Probs installing new NIC in Vostro 460

A new customer of mine has a Vostro 460 of about 4 yrs age.  The network card is running at 10 meg.  These are due to be replaced in a month or so so I thought I would just drop in a separate network card in the interim.

The card shows up in the device manager and appears fine but a) no light shows on it when the cable is plugged in and b) does not work (obviously).

The card is a Startech ST1000SPEX2 card (PCIe card, 1Gb, x1) so I tried it in the first x1 slot next to the x16 slot on the motherboard.

Tried the usual reboots, tried to find a setting in BIOS for disabling the onboard NIC (did I miss it?) but ran out of time.  Customer is 2 hours away with no remote support (soon to be rectified!).

Any suggestions?  I am not primarily a hardware guy (database developer) but know my way around equipment - just need some suggestions to try.  Someone suggested onboard jumpers but I did not think those were used much anymore.

0 Kudos
3 Replies
8 Krypton

RE: Probs installing new NIC in Vostro 460

Yes, there is an option to disable the Onboard LAN Controller in BIOS setup (page 87).

And if the system was originally set up to boot from a network, you probably also need to disable the Onboard LAN Boot ROM.

Do you know that your add-in NIC is compatible with whatever version of PCI-e is implemented on the 460? The PC's docs don't specify what version of PCI-e is supported.

Ron

   Forum Member since 2004
   I'm not a Dell employee

0 Kudos
8 Krypton

RE: Probs installing new NIC in Vostro 460

BTW: Did you install the driver for the add-in NIC card, if it requires its own driver?

Ron

   Forum Member since 2004
   I'm not a Dell employee

0 Kudos
8 Xenon

RE: Probs installing new NIC in Vostro 460

GIGABIT Requires CAT6 cable.  Cat3 and Cat5 may not work at all EVER. Cat6 has a higher signal-to-noise ratio, providing higher reliability and higher data rates for current and future applications. It also requires much less power per pair, meaning there is less chance for interference in cable bundles. Failure, likely due to the required Cat6 cabling.

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro