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April 25th, 2015 23:00

Random screen cut off?

I have a Inspiron 660 and I have no video card in it and the screen cuts off and the screens say that they are "displaying something". It does not say no connection and there is no a reason of what I can think that I did to cause it. I have a dual monitor with HDMI and VGA. Its not just those screens because I sometimes use a TV with HDMI. Then I have have to do a hard power off. What can I do to make it where there are no random cut offs?

4 Operator

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34.2K Posts

April 26th, 2015 11:00

Hi Thespeedkarter,

Please try updating your graphics driver, which can be downloaded from this page.

April 26th, 2015 16:00

I tried downloading this and it said that my computer does not meet the minimum requirements to be able to download this.

April 27th, 2015 05:00

4 Operator

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34.2K Posts

April 27th, 2015 05:00

I don't understand. You can't download the file? Or you cannot install it?

4 Operator

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34.2K Posts

April 27th, 2015 06:00

So you have downloaded the file but it does not install correctly. I may have incorrectly assumed you had integrated graphics. Please check device manager for the the model of the video card installed in your desktop.

5.2K Posts

April 27th, 2015 07:00

This driver is for Win 7. What OS do you have?

The Driver for Win 8 is 10.18.10.3262_A00.EXE. See here:

http://www.dell.com/support/home/us/en/04/product-support/servicetag/F8V2QW1/drivers?detect=y&s=DHS

April 27th, 2015 11:00

I have windows 10 preview. I don't know if this will mess anything up. But I think what you want is under display adapters and that is "Intel(R) HD Graphics".

5.2K Posts

April 27th, 2015 11:00

It would have been easier if you had told us you had Windows 10 in your first post. You are stuck with the video driver Microsoft has included in the Win 10 Preview. A Win 10 driver for Intel integrated graphics is not available. 

10 Elder

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43.6K Posts

April 27th, 2015 13:00

What build of Win 10 TP do you have? If you don't already have it, try updating to build 10049.

Win 10 TP has had countless / endless video driver issues. Been there done that... :emotion-6:

If you only have onboard Intel graphics, go to the Intel site and let it scan your system for a suitable video driver. Chances are it will offer you a Win 8.1.1 driver.

Not sure which Intel graphics you have but the Win 8.1.1. driver offered to me by the Intel site works ok with onboard Intel HD 4000 graphics in my Dell laptop. The driver that was installed automatically by build 10049 didn't work properly.

Drivers for add-in AMD video cards are still a problem for Win 10 TP, even with the latest build.

April 27th, 2015 13:00

So because I got windows 10 TP I cant get a dell video update?

And I will try to get to Intel and see there what I can do.

Last if I got a video card "Asus GeForce GTX 970 4GB STRIX Video Card" would that fix it if I run my video connections though it?

4 Operator

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34.2K Posts

April 27th, 2015 16:00

I wish you had mentioned you are running Windows 10. I would advise against any hardware changes using a beta OS. It's completely trial and error, and that's a lot of money to waste on an error.

10 Elder

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43.6K Posts

April 27th, 2015 17:00

Osprey4 is right, that's a lot of $$ to spend trying to fix an MS issue.

Besides, who even knows if there's a driver for that Asus card which is suitable for Win 10 TP right now?? Seems like every time MS tweaks something in Win 10 TP, the hardware manufacturers have fix new problems with their drivers.

I've essentially given up trying to get a Win 10 driver for the AMD video card in my laptop right now. Microsoft recently posted a link on their Win 10 TP forum that was supposed to fix the AMD video driver issues, but it still doesn't work properly on this laptop. 

So having found a video driver on the Intel site for onboard video that works, I'm sticking with onboard video until MS and AMD get their act together.

Win 10 isn't scheduled for final release until around July, and a lot of changes will probably be made between now / then, so you just have do the best you can with Win 10 TP until it's officially released.

In my case, I just play around with Win 10 TP, eg surfing the net and email, but I don't do anything important so when Win 10 TP crashes (and it does) I won't lose anything I really needed.

10 Elder

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43.6K Posts

April 27th, 2015 18:00

 I have always been a fan of Win 8

Guess that makes you the one and only Win 8 fan in the whole world.  :emotion-4:

5.2K Posts

April 27th, 2015 18:00

I usually do Windows Previews in a virtual box. Using VMWare with Win 10. VMWare actually has a 3D video driver that's automatically installed, and it works great. Get a clean 1920x1080 screen. Initially used VirtualBox, which had POOR video and no 1920x1080. I could not successfully add a video guest utility for video, so gave up and switched.

I have always been a fan of Win 8, and not sure I'm going to like 10.

April 27th, 2015 20:00

I went back to Windows 8 if that helps at all!

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