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May 16th, 2016 19:00

(Redirected) Alienware Area 51 R2 - video card died - can I get a replacement?

Hi,

Curious if I have any recourse here. Last weekend I woke up to my PC beeping at a black screen. 6 beeps in a row during post, then nothing. Beep codes indicate a video failure. I pull out the Nvidia GTX980 card and replaced it with another I had. PC boots fine and video works. I try reseating the Nvidia card in different slots, checking cables and alignment, still 6 beeps and no video.

I bought the system back in March 2015 and the warranty expired last month on 4/1. Of course :(

Am i out of luck? This is an expensive problem to have happen after only 1 year.

10 Elder

 • 

46K Posts

May 16th, 2016 22:00

As you have no warranty in effect, then you are 'out of luck' regards to Dell supplying a free replacement graphics card.

Also, for more information, best to post this in the Alienware Owners Club Forum, here:

http://en.community.dell.com/owners-club/alienware/default.aspx

Bev.

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