Scanner and Windows Picture Acquisition Wizard

Question

I have a new Dell 8400, see below for system configuration. When I use the Windows Picture Acquisition Wizard to get a picture from my Visioneer 9020 USB scanner the wizard freezes. I can't cancel the application, the Windows Picture Acquisition Wizard. I have to end it through the Task Manager and when I try to use the Windows Picture Acquisition Wizard again, I get a message saying it's in use. The only way to stop that message is to reboot the machine.   Dr. Watson reports the following: '...Server=watson.microsoft.com   UI LCID=1033 Flags=1671504 Brand=WINDOWS TitleName=Windows Picture Acquisition Wizard DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId ErrorText=The program is not responding. HeaderText=You chose to end the nonresponsive program, Windows Picture Acquisition Wizard. EventLogSource=Application Hang...'   This new Dell 8400 replaced a Dell 8200. The Windows Picture Acquisition Wizard and scanner has worked and continues to work properly on the 8200.   I have tried the following:   Uninstalled and reinstalled both the scanner and the scanner drivers.   Downloaded new scanner drivers, uninstalled the old drivers and installed the new drivers.   Uninstalled the scanner and new scanner drivers and reinstalled both. The older scanner drivers work on the 8200.   Removed everything from the startup menu.   Disconnected all USB devices except the scanner.   Disabled Norton Anti virus and the Windows firewall. Windows Picture Acquisition Wizard and scanner work on Dell 8200 with Norton Anti virus and Windows XP firewall both active. But I have tried to run the wizard without Norton and Anti Virus and Windows XP firewall disabled.   I have replace the Windows Picture Acquisition Wizard file, wiaacmgr.exe, on the 8400 with the same file form the 8200.   Windows Picture Acquisition Wizard still freezes.   I've been through 4 + hours on the phone with Dell tech support. The only two things I have not done is: 1) uninstalled and reinstall Windows XP Pro and 2) Pay Dell $39 for per incident software support.   Systen Configuration: Dell 8400 Pentium 4 CPU 3.4Ghz 1 GB of ram Nvidia GeForce 6800 2 internal hard drives 2 external USB hard drives HL-DT-ST CD+RW Philips DVD+RW Samsung SyncMaster 170MP Samsung SyncMaster 240T(Analog) NIC: Broadcom NetXtreme 57xx Gigabit Controller (Dell 8400 and Dell 8200 are peer to peer networked and controlled by a KVM switch) There is also a HUB and a router. A Time Warner cable modem 2 printers: HP 2200 through a serial port and a Canon i960 through a USB port. Creative Labs Sound Blaster Live! 24-bit Logitech wireless keyboard and mouse Windows XP Pro with Service Pack 2 I will appreciate and suggestions, comments, observations, etc.   Thanks, BobB

fireberd · Answer

One thing that sticks out is the other USB devices (drives) that you have. Are these connected to the new PC when you try to run the scanner? If so, physically disconnect them and see if that makes a difference.

Also, does the scanner work with the supplied Visioneer scanner routine? When you access the scanner, even with the Windows Scanner and Camera Wizard, it still uses the scanner's driver, not a generic Windows XP driver. And was the scanner installed in the correct order? - Visioneer software and then ONLY connect the unit when the installation program tells you.

Finally, is the Visioneer Windows XP "WIA" (Windows Image Acquisition) compliant? I realize it works on the old computer, but I have run across non WIA compliant devices that will work with older systems that have been upgraded to Windows XP with Retail versions or upgrades of XP but will not work with the OEM versions of XP. The two XP versions are supposed to be identical but I've run across this on several new PC's. I have this on my own PC, I have an Olympus digital camera that is now WIA compliant but it connects and the XP Camera and Scanner Wizard comes up and allows me to transfer camera files on an old PC that was upgraded from Windws ME to Windows XP with a Retail Windows XP upgrade. My new PC (2 1/2 years old) has the OEM Windows XP and I have to manually transfer pictures using the Windows Explorer on this machine.

BobB99 · Answer

I have disconnected all other USB devices except for the scanner and that has not helped.

Paperport scanning software does not work.

It was installed in correct order.

Both systems are Windows XP Pro OEM.

Thanks,

Got any more ideas,

Bob

Dream Master · Answer

I use to use Paperport software. When I upgraded to XP, I started having all sorts of issues with it on an older Compaq computer. I never went back to it and have found other solutions for scanning. I realize Visioneer uses Paperport software, but that scanner WILL work without Paperport being installed. For instance, Paint Shop Pro will also activate the scanner through the twain device. I would dump the Paperport and find another solution.

BobB99 · Answer

Thanks for the response but I do not have PaperPort installed. I need to use the Windows Picture Acquisition Wizard. Please feel to share any other ideas you have.   Thanks, Bob

fireberd · Answer

Bob, as I mentioned before you must have a TWAIN driver installed, from the scanner vendor. The Windows Scanner and Camera Wizard does not have it's own drivers, it uses the vendor's drivers (in this case Visioneer).

You have to get the scanner working with the Visioneer software first. If it won't work with the Visioneer software, it won't work with the Windows Scanner and Camera Wizard.

ADDED: I have a Microtek scanner. I don't use the Windows Camera and Scanner Wizard as the Microtek scanner application has many more options and works so much better. I could use the Camera and Scanner Wizard, but I don't see the need for it. My old PC has a HP PSC 750 all in one connected to it and the same way, the HP scanner software is far superior in functionality to the Windows Camera and Scanner Wizard.

Message Edited by fireberd on 01-27-2005 08:08 AM

BobB99 · Answer

Problem solved...bad USB cable.   Thanks, Bob

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