Screen won't 'scroll' properly?

Question

My system is a Dimension XPS400 with a Geoforce 7300LE.   The problem i'm encountering is that after a blue screen of death incident following either wife/kids monkeying with computer or act-of-God (neither will admit to it so far), I required Dell tech support, out of warranty, to get computer up and running again.  All seemed fine, except now when I scroll on a screen that is graphics heavy, like an adobe file or the internet (even this screen i'm typing on) ... it is really slow to 'refresh'.  I can watch a line go down the screen as I scroll, doesn't do this at my work computer so I know something's up.  Not sure if I'm describing the problem correctly, computers not my forte.   Pretty sure it is a video type problem and maybe involves the video card but not much idea how to find out or fix it.  Any advice would be appreciated.   Thanks   Pete

ty_ger · Answer

Is it possible that they turned all the hardware acceleration off for the video card in order to make it less likely to cause an error?

Dale Nihiser · Answer

What was the blue screen incident and any associated error messages?   And what was the remedy prescribed by tech support?   Good Luck Dale

tobiasplayer · Answer

Go to your control panel and click on the system icon. Then go to device manager. Look for any items that may not be configured right, especially video hardware. This just happened to my old system and it was a driver problem for the video card. My son tried to update them but it didnt take, causing a strange scrolling issue. This was corrected by re-installing the newest drivers for the video card. Would be the best place to start before digging deeper. Let us know.

Message Edited by tobiasplayer on 01-28-2008 08:03 AM

ty_ger · Answer

Yes, check the windows device manager to be certain that the video card adapter is working properly and the drivers are installed for it.  If there is an exclaimation mark next to it, you have a software problem.   If there is nothing wrong with how the video card is installed, go to the display properties by right-clicking on the desktop, go to settings tab, click the advanced button and then click the troubleshoot tab.  Check under the troubleshoot page that your hardware acceleration is set on 'full'.

rugbycoach · Answer

thanks for the help guys.  i talked to our computer 'lady' at work and she made it sound like my geoforce card is fried.  i just check my device manager and there is a yellow exclamation mark next to my geoforce card.  when i check properties i get a 'this device cannot start (code 10)'.   i fear the worst :(

tigerwolf7 · Answer

It could be fried, or it could be a video or chipset driver issue, or malware that's infected your PC causing driver issues.

A lot of times fried video hardware causes visible artifacts on the screen (though possibly not always).

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Screen won't "scroll" properly?

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