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Sound Card Problem - No Jack Information available.
Yesterday I suddenly lost sound on my pC. I use a headset so as not to disturb my wife. I went to DELL support and downloaded the latest driver and installed it on my PC. Everything looks ok, but every time I try to configure it, I get a message that "no jack information is available". I have tried both front and rear jacks and still get no sound. Any clues on where I go from here?
speedstep
9 Legend
9 Legend
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47K Posts
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December 18th, 2015 10:00
You have to reinstall DOT NET 2.0 and 3.5
then install Directx June 2010 patch.
https://www.microsoft.com/en-us/download/details.aspx?id=8109
You download the file and extract to a folder then run DXSETUP.EXE as administrator.
Then install the Vista Driver because these didnt come with windows 7 and therefore do not have WIN7 Drivers.
Sigmatel STAC92XX C-Major HD Audio DriverMore details
Windows Vista 64-bit
This means you have to install Legacy Direct show as well as DX9
and DX10 drivers from the june 2010 PATCH.
You download the file. extract to a folder and run the dxsetup.exe file as administrator.
You also have to re enable DOTNET and Legacy Direct play.
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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December 18th, 2015 06:00
Before our users can assist you, we need to know the system model, operating system, and specific audio device.
dchrisma
3 Posts
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December 18th, 2015 10:00
I am using a DELL XPS-400 Desktop using Windows 7.0 and the sound card is a SigmaTel High Definition Audio.
dchrisma
3 Posts
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December 20th, 2015 16:00
I finally did everything you told me and the error messages went away, the audio control when I hover over it says (speakers/headphones 95%) so it recognizes the jacks. BUT I still can't get any sound through my headphones. I am going out and buy a new pair to see if that is the problem.